{"id":6524,"date":"2025-04-25T12:49:16","date_gmt":"2025-04-25T12:49:16","guid":{"rendered":"https:\/\/itopdev.wpenginepowered.com\/features\/"},"modified":"2026-10-28T14:25:12","modified_gmt":"2026-10-28T14:25:12","slug":"fonctionnalites","status":"publish","type":"page","link":"https:\/\/combodo.com\/fr\/fonctionnalites\/","title":{"rendered":"Fonctionnalit\u00e9s"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section header-section dots-top-right\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row et_animated header-row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module tag-module\"><div class=\"et_pb_text_inner\"><p>Nos fonctionnalit\u00e9s<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_0 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module header-title\"><div class=\"et_pb_promo_description\"><h1 class=\"et_pb_module_header\">Con\u00e7ue pour relever <br \/>les d\u00e9fis SI les plus complexes<span>.<\/span><\/h1><div class=\"et_pb_promo_content\"><p>Centralisez vos op\u00e9rations, automatisez vos processus et transformez votre gestion informatique avec iTop, la solution ITSM tout-en-un. Con\u00e7ue pour relever les d\u00e9fis informatiques les plus difficiles, iTop permet \u00e0 vos \u00e9quipes de fournir un service exceptionnel, de rationaliser les flux de travail et d'accro\u00eetre l'efficacit\u00e9 op\u00e9rationnelle gr\u00e2ce \u00e0 des fonctionnalit\u00e9s vari\u00e9es.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_block_row header-bottom-row sticky-row\">\n<div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_menu_0 et_pb_menu et_pb_menu--without-logo et_pb_menu--style-left_aligned et_dropdown_animation_fade et_pb_bg_layout_light et_pb_text_align_right-tablet et_pb_text_align_right-phone et_animated et_pb_module et_flex_module header-bottom-menu\"><div class=\"et_pb_menu_inner_container et_flex_module\"><div class=\"et_pb_menu__wrap\"><div class=\"et_pb_menu__menu\"><nav class=\"et-menu-nav\"><ul id=\"menu-anchors-features-french\" class=\"et-menu nav downwards\"><li id=\"menu-item-6606\" class=\"active et_pb_menu_page_id-6606 menu-item menu-item-type-custom menu-item-object-custom menu-item-6606\"><a href=\"#sm\">Gestion <br \/>des services<\/a><\/li>\n<li id=\"menu-item-6607\" class=\"et_pb_menu_page_id-6607 menu-item menu-item-type-custom menu-item-object-custom menu-item-6607\"><a href=\"#incident\">Gestion des incidents <br \/>et demandes<\/a><\/li>\n<li id=\"menu-item-6608\" class=\"et_pb_menu_page_id-6608 menu-item menu-item-type-custom menu-item-object-custom menu-item-6608\"><a href=\"#problem\">Gestion des probl\u00e8mes <br \/>et changements<\/a><\/li>\n<li id=\"menu-item-6609\" class=\"et_pb_menu_page_id-6609 menu-item menu-item-type-custom menu-item-object-custom menu-item-6609\"><a href=\"#cmdb\">CMDB<\/a><\/li>\n<li id=\"menu-item-6610\" class=\"et_pb_menu_page_id-6610 menu-item menu-item-type-custom menu-item-object-custom menu-item-6610\"><a href=\"#activity\">Suivi <br \/>d\u2019activit\u00e9<\/a><\/li>\n<li id=\"menu-item-6611\" class=\"et_pb_menu_page_id-6611 menu-item menu-item-type-custom menu-item-object-custom menu-item-6611\"><a href=\"#int\u00e9gration\">Int\u00e9gration<\/a><\/li>\n<li id=\"menu-item-6612\" class=\"et_pb_menu_page_id-6612 menu-item menu-item-type-custom menu-item-object-custom menu-item-6612\"><a href=\"#customization\">Personnalisation<\/a><\/li>\n<li id=\"menu-item-6613\" class=\"et_pb_menu_page_id-6613 menu-item menu-item-type-custom menu-item-object-custom menu-item-6613\"><a href=\"#security\">S\u00e9curit\u00e9<\/a><\/li>\n<li id=\"menu-item-6614\" class=\"et_pb_menu_page_id-6614 menu-item menu-item-type-custom menu-item-object-custom menu-item-6614\"><a href=\"#pm\">Gestion <br \/>de projet<\/a><\/li>\n<li id=\"menu-item-6615\" class=\"et_pb_menu_page_id-6615 menu-item menu-item-type-custom menu-item-object-custom menu-item-6615\"><a href=\"#automation\">Automatisation<\/a><\/li>\n<\/ul><\/nav><\/div><div class=\"et_mobile_nav_menu\"><div class=\"mobile_nav closed\"><span class=\"mobile_menu_bar\"><\/span><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"progress-bar\"><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section feature-section border-bottom\" id=\"sm\">\n<div class=\"et_pb_row_2 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>Gestion des services<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_1 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">G\u00e9rez vos services IT avec <br \/>des processus int\u00e9gr\u00e9s<span>.<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_3 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/service-management.webp\" width=\"600\" height=\"372\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/service-management.webp 600w, https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/service-management-480x298.webp 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" class=\"wp-image-6152 lazyload\" alt=\"Feature - Service Management\" title=\"Feature - Service Management\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/372;\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_4 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>Configurez votre catalogue de services pour qu\u2019il interagisse avec la CMDB et les autres processus, afin d\u2019am\u00e9liorer la qualit\u00e9 des donn\u00e9es, l\u2019automatisation, le gain de temps et la satisfaction client.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_0 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Un catalogue de services totalement int\u00e9gr\u00e9<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Le catalogue de services iTop centralise tous les services fournis aux clients par les \u00e9quipes IT. Int\u00e9gr\u00e9 \u00e0 la CMDB et aux processus ITSM (incidents, demandes, changements, etc.), il permet de qualifier les tickets, calculer les SLA, g\u00e9n\u00e9rer des rapports par service et analyser les impacts via les CI.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_1 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Gestion orient\u00e9e SLA<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>iTop mesure automatiquement les d\u00e9lais de traitement des tickets d'incidents ou demandes via des chronom\u00e8tres configurables. Ces derniers permettent de suivre les SLA et de d\u00e9clencher des escalades si des seuils sont atteints.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_2 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Fen\u00eatre de couverture et calendrier des cong\u00e9s<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Tenez compte des heures d'ouverture et des disponibilit\u00e9s de votre \u00e9quipe lorsque vous calculez vos SLA\/SLT.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_3 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Gestion des contrats pour les fournisseurs de services et les clients <\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Documentez tous les contrats de service n\u00e9cessaires \u00e0 la fourniture des services IT, en d\u00e9finissant pour chaque client le mod\u00e8le de support : gestionnaire de compte, contacts en cas d\u2019escalade, \u00e9quipes d\u00e9di\u00e9es, etc.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_4 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Communication multicanal<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Gardez vos clients satisfaits en communiquant sur plusieurs canaux tels que leur portail d\u00e9di\u00e9, les emails, le chat ou le t\u00e9l\u00e9phone.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_5 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Int\u00e9gration de la base de connaissances<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Gagnez du temps en documentant les erreurs courantes et les suggestions de la FAQ et utilisez-les pour r\u00e9soudre les tickets.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_6 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Assistance aux tierces parties<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Assigner des tickets \u00e0 des fournisseurs externes et suivre leurs propres services en tant que tierces parties.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section feature-section border-bottom\" id=\"incident\">\n<div class=\"et_pb_row_4 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_5 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>Gestion des demandes et incidents<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_2 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">G\u00e9rez vos tickets avec efficacit\u00e9 <br \/>pour de meilleurs r\u00e9sultats<span>.<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_6 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>Simplifiez la gestion des services avec iTop : traitez efficacement incidents et demandes, informez vos utilisateurs et assurez des r\u00e9solutions rapides pour que vos \u00e9quipes restent concentr\u00e9es sur l\u2019essentiel.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_7 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Portail utilisateurs convivial<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Un portail intuitif permet aux utilisateurs de soumettre des demandes li\u00e9es au catalogue de services, suivre leur avancement en temps r\u00e9el, ajouter des informations, et exprimer sa satisfaction \u00e0 la cl\u00f4ture.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_8 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Automatisation du processus d'approbation des tickets<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Pour un flux de travail continu, configurez des r\u00e8gles d\u2019approbation \u00e0 un ou deux niveaux, avec d\u00e9lais, emails et approbations passives ou actives. Visualisez l\u2019\u00e9tat d\u2019approbation gr\u00e2ce \u00e0 une interface graphique claire.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_9 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Priorit\u00e9 des tickets bas\u00e9e sur leur impact<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Traitezles probl\u00e8mes critiques en premier gr\u00e2ce \u00e0 un tri dynamique des tickets bas\u00e9 sur l'impact et l'urgence, int\u00e9gr\u00e9 \u00e0 l'analyse d'impact de la CMDB.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_10 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Capacit\u00e9s multi-clients<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>G\u00e9rer en toute transparence plusieurs clients gr\u00e2ce \u00e0 une plateforme unifi\u00e9e.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_11 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Gestion de la relation entre les tickets<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Gagnez du temps en r\u00e9solvant automatiquement les tickets li\u00e9s.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_12 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">R\u00e9ponses pr\u00e9d\u00e9finies<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>R\u00e9pondez plus rapidement gr\u00e2ce \u00e0 des r\u00e9ponses pr\u00eates \u00e0 l'emploi et personnalisables.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_13 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Pi\u00e8ces jointes et documentation<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Maintenir la visibilit\u00e9 des fichiers ajout\u00e9s aux tickets.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_7 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_1 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/homepage-new-look-portal.webp\" width=\"1000\" height=\"504\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/homepage-new-look-portal.webp 1000w, https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/homepage-new-look-portal-980x494.webp 980w, https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/homepage-new-look-portal-480x242.webp 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" class=\"wp-image-5750 lazyload\" alt=\"Request and incident management\" title=\"Request and incident management\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1000px; --smush-placeholder-aspect-ratio: 1000\/504;\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section feature-section border-bottom\" id=\"problem\">\n<div class=\"et_pb_row_6 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_8 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>Gestion des probl\u00e8mes et changements<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_3 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Pilotez les changements <br \/>et probl\u00e8mes sans perturbation<span>.<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_7 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_9 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_2 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/problem-and-change-management.webp\" width=\"550\" height=\"325\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/problem-and-change-management.webp 550w, https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/problem-and-change-management-480x284.webp 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 550px, 100vw\" class=\"wp-image-6108 lazyload\" alt=\"Feature - Problem and change management\" title=\"Feature - Problem and change management\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 550px; --smush-placeholder-aspect-ratio: 550\/325;\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_10 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>iTop garantit que vos processus de gestion du changement sont fluides, s\u00e9curis\u00e9s et enti\u00e8rement tra\u00e7ables, r\u00e9duisant ainsi les risques tout en permettant une prise de d\u00e9cision agile.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_14 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Approche ITIL pour les changements<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Le processus de gestion des changement d'iTop est compatible ITIL. Vous pouvez par exemple diff\u00e9rencier les processus en fonction du type de changement : normal, standard, urgent.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_15 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Suivi des changements<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Gardez un \u0153il sur les changements en cours et termin\u00e9s par \u00e9quipe, agent ou d\u00e9lai gr\u00e2ce \u00e0 des tableaux de bord en temps r\u00e9el.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_16 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Plans de reprise document\u00e9s<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Pr\u00e9parez-vous \u00e0 faire face aux impr\u00e9vus gr\u00e2ce \u00e0 des strat\u00e9gies de retour-arri\u00e8re document\u00e9es et trac\u00e9es.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_17 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Gestion des sous-t\u00e2ches<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Diviser les changements en \u00e9tapes g\u00e9rables pour mieux les contr\u00f4ler.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_18 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Escalade<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>R\u00e9affecter un probl\u00e8me \u00e0 une \u00e9quipe de niveau sup\u00e9rieur si n\u00e9cessaire.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_19 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Probl\u00e8mes enti\u00e8rement document\u00e9s<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Relier plusieurs incidents et g\u00e9rer les contacts associ\u00e9s \u00e0 un probl\u00e8me.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_4 et_pb_section et_section_regular et_block_section feature-section border-bottom\" id=\"cmdb\">\n<div class=\"et_pb_row_8 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_11 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>Gestion des configurations (CMDB)<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_4 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Ma\u00eetrisez votre environnement <br \/>informatique facilement<span>.<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_9 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_12 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>Au c\u0153ur d\u2019iTop, la CMDB offre une visibilit\u00e9 compl\u00e8te sur vos \u00e9l\u00e9ments de configuration IT. Suivez les d\u00e9pendances, assurez la conformit\u00e9 et acc\u00e9l\u00e9rez la r\u00e9solution des incidents gr\u00e2ce \u00e0 une vue dynamique de votre infrastructure et \u00e0 l'analyse d'impacts entre les diff\u00e9rents composants du SI.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_20 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Mod\u00e8le de donn\u00e9es personnalisable<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Vous pouvez l'adapter \u00e0 vos propres besoins soit en utilisant les CIs pr\u00e9-configur\u00e9s (comme serveurs, VM, hyperviseurs,...) ou en cr\u00e9ant vos propres formats de CIs.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_21 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Un moteur de synchronisation puissant<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Connectez plusieurs sources de donn\u00e9es, m\u00eame personnalis\u00e9es. Int\u00e9grez facilement iTop \u00e0 des outils comme OCS Inventory, VMware ou Microsoft Graph, ou d\u00e9veloppez votre propre collecteur.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_22 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Analyse d'impact automatis\u00e9e<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Visualisez l\u2019impact d\u2019un CI gr\u00e2ce \u00e0 une vue graphique interactive de ses relations et d\u00e9pendances, pour \u00e9valuer rapidement les effets d\u2019un changement ou d\u2019un incident sur votre activit\u00e9.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_23 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Audit et contr\u00f4le d'int\u00e9grit\u00e9<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>L'outil d'audit int\u00e9gr\u00e9 d'iTop d\u00e9finit des r\u00e8gles qui v\u00e9rifient la pr\u00e9sence des donn\u00e9es. Un rapport d'erreur signale les informations manquantes, pour une gestion efficace de l'environnement.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_24 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Gestion des licences et des garanties<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Restez en conformit\u00e9 gr\u00e2ce aux rappels des dates d'expiration.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_25 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Pr\u00eat pour la gestion des actifs<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>G\u00e9rez tous les d\u00e9tails de vos actifs en un seul endroit, en documentant les informations g\u00e9ographiques, les b\u00e2timents, les sites, les informations techniques, etc.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_13 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_3 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/GIF-cmdb.gif\" width=\"600\" height=\"376\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/GIF-cmdb.gif 600w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" class=\"wp-image-6154 lazyload\" alt=\"Feature - CMDB\" title=\"Feature - CMDB\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/376;\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_5 et_pb_section et_section_regular et_block_section feature-section border-bottom\" id=\"activity\">\n<div class=\"et_pb_row_10 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_14 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>Suivi d'activit\u00e9 et monitoring<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_5 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Restez ma\u00eetre de vos op\u00e9rations informatiques<span>.<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_11 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_15 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_4 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/power_bi_report_sheet8_weeklyview_updated_tickets.png\" width=\"600\" height=\"336\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/power_bi_report_sheet8_weeklyview_updated_tickets.png 600w, https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/power_bi_report_sheet8_weeklyview_updated_tickets-480x269.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" class=\"wp-image-6156 lazyload\" alt=\"Feature - Activity Monitoring\" title=\"Feature - Activity Monitoring\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/336;\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_16 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>Les outils de gestion d\u2019iTop permettent de suivre les performances, optimiser les processus m\u00e9tiers et garantir la conformit\u00e9. SLA, analyses avanc\u00e9es et supervision sont r\u00e9unis dans une interface intuitive pour simplifier l'administration et le monitoring.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_26 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Gestion des niveaux de service<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Suivez les SLA avec des rapports sur les d\u00e9lais de r\u00e9solution, les performances d\u2019\u00e9quipe et les interruptions de service.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_27 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Notifications multicanaux<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Ne manquez jamais une \u00e9ch\u00e9ance gr\u00e2ce aux rappels configurables pour les \u00e9ch\u00e9ances critiques (contrats, licences, etc.) avec code couleur et envois de notifications via plusieurs canaux : portail, email, chat, etc.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_28 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Rapports exportables<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>G\u00e9n\u00e9rer des rapports d\u00e9taill\u00e9s aux formats CSV, Excel ou PDF.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_29 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Int\u00e9gration avec des outils d'analyse<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Am\u00e9liorer les capacit\u00e9s d'analyse avec des outils d'analyse externes tels que PowerBI ou d'autres.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_30 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Audits et rapports d'erreurs<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>L'outil d'audit int\u00e9gr\u00e9 d'iTop d\u00e9finit des r\u00e8gles qui v\u00e9rifient la pr\u00e9sence des donn\u00e9es. Un rapport d'erreur signale les informations manquantes, pour une gestion efficace de l'environnement.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_31 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Tableaux de bord personnalis\u00e9s et configurables<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Visualisez les progr\u00e8s et am\u00e9liorez la collaboration au sein de l'\u00e9quipe gr\u00e2ce \u00e0 des tableaux de bord personnalisables pour toute information pertinente disponible dans iTop, comme les diagrammes et graphiques, nombres, listes, ou encore tableaux kanban, GANTT, calendriers...<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_6 et_pb_section et_section_regular et_block_section feature-section border-bottom\" id=\"integration\">\n<div class=\"et_pb_row_12 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_17 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>Int\u00e9gration<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_6 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Unifiez votre \u00e9cosyst\u00e8me informatique<span>.<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_13 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_18 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>iTop s\u2019int\u00e8gre facilement aux outils externes pour cr\u00e9er un environnement unifi\u00e9, o\u00f9 les donn\u00e9es circulent sans friction et les workflows s\u2019encha\u00eenent sans interruption.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_32 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">API REST iTop<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>L\u2019API REST permet de lire, cr\u00e9er et modifier toutes les classes d\u2019objets, y compris celles que vous avez personnalis\u00e9es.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_33 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Webhooks<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>D\u00e9clenchez des actions dans des applications tierces via des appels API REST. Par exemple, envoyez des notifications vers Slack ou Teams en temps r\u00e9el.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_34 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Capacit\u00e9s de transferts de cas<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>\u00c9changez des tickets avec vos partenaires et d'autres outils ITSM.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_35 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Puissant moteur de synchronisation des donn\u00e9es<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Connectez plusieurs sources de donn\u00e9es, m\u00eame personnalis\u00e9es. Int\u00e9grez facilement iTop \u00e0 des outils comme OCS Inventory, VMware ou Microsoft Graph, ou d\u00e9veloppez votre propre collecteur.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_36 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Collecteurs<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Utilisez des collecteurs pr\u00eats \u00e0 l'emploi pour collecter automatiquement les donn\u00e9es des solutions externes de votre SI telles que Microsoft Azure, VSphere, Ansible, etc.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_19 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_5 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/Points-integrations-iTop.webp\" width=\"600\" height=\"376\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/Points-integrations-iTop.webp 600w, https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/Points-integrations-iTop-480x301.webp 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" class=\"wp-image-6112 lazyload\" alt=\"Feature - Integration\" title=\"Feature - Integration\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/376;\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_7 et_pb_section et_section_regular et_block_section feature-section border-bottom\" id=\"customization\">\n<div class=\"et_pb_row_14 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_20 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>Personnalisation<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_7 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Adaptez iTop \u00e0 vos propres besoins<span>.<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_15 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_21 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_6 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/designer-custo.gif\" width=\"600\" height=\"376\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/designer-custo.gif 600w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" class=\"wp-image-6159 lazyload\" alt=\"Feature - Customization\" title=\"Feature - Customization\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/376;\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_22 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>iTop est connu pour ses puissantes capacit\u00e9s de customisation, de la personnalisation de l'interface utilisateur standard \u00e0 l'adaptation du mod\u00e8le de donn\u00e9es. iTop offre \u00e9galement un designer low-code qui permet une personnalisation rapide, facile et durable sans connaissances de d\u00e9veloppement.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_37 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">L'outil de personnalisation low-code<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>iTop Designer vous permet de modifier les workflows, attributs, menus et bien plus gr\u00e2ce \u00e0 une interface graphique intuitive. D\u00e9ployez vos changements en un clic sur chaque environnement depuis le Designer.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_38 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Personnalisation du mod\u00e8le de donn\u00e9es<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Cr\u00e9ez vos propres objets, ajoutez des champs ou relations, et personnalisez les formulaires \u00e0 votre environnement IT pour une gestion sur mesure.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_39 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Personnalisation de l'interface utilisateur<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Cr\u00e9ez une exp\u00e9rience sur mesure pour votre \u00e9quipe et vos clients en modifiant les menus, les logos, les entr\u00e9es du dictionnaire...<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_40 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Personnalisation des profils utilisateurs<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Ajoutez ou modifiez les profils d'utilisateur existants en fonction des pratiques de votre organisation.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_41 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Personnalisation des workflows<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Ajustez les flux de travail pour les aligner sur vos processus.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_42 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Tableaux de bord individualis\u00e9s<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Adapter les tableaux de bord pour refl\u00e9ter ce qui importe le plus \u00e0 chaque utilisateur.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_43 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Personnalisation avanc\u00e9e gr\u00e2ce au d\u00e9veloppement<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>M\u00e9thodes d'\u00e9dition PHP pour une automatisation avanc\u00e9e ou pour \u00e9tendre les capacit\u00e9s d'iTop.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_8 et_pb_section et_section_regular et_block_section feature-section border-bottom\" id=\"security\">\n<div class=\"et_pb_row_16 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_23 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>S\u00e9curit\u00e9<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_8 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Assurez-vous d\u2019une s\u00e9curit\u00e9 renforc\u00e9e de vos donn\u00e9es <br \/>et utilisateurs gr\u00e2ce \u00e0 des fonctions d\u00e9di\u00e9es<span>.<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_17 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_24 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>Assurer la s\u00e9curit\u00e9 par une authentification s\u00e9curis\u00e9e, l'enregistrement des donn\u00e9es et la tra\u00e7abilit\u00e9 des communications.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_44 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Autorisations bas\u00e9es sur les r\u00f4les<\/h3><div class=\"et_pb_toggle_content clearfix\"><p> D\u00e9finissez des droits d\u2019acc\u00e8s pr\u00e9cis selon les r\u00f4les et profils pour garantir s\u00e9curit\u00e9 et conformit\u00e9.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_45 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Authentification d\u00e9l\u00e9gu\u00e9e en SSO<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Permettez \u00e0 vos utilisateurs de s'authentifier aupr\u00e8s de fournisseurs single sign-on en utilisant les protocoles SAML, OAuth, OpenID ou CAS.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_46 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Authentification multi-facteurs<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Renforcez l\u2019authentification avec des m\u00e9thodes multiples (TOTP, cl\u00e9s physiques, Windows Hello\u2026) et adaptez la s\u00e9curit\u00e9 \u00e0 vos besoins gr\u00e2ce \u00e0 des options de configuration avanc\u00e9es.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_47 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Protection contre les attaques Brute force<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>S\u00e9curiser le processus de connexion \u00e0 iTop contre les attaques par force brute. Cette fonction surveille chaque tentative de connexion et d\u00e9clenche des contre-mesures de force brute si n\u00e9cessaire (attente entre les essais, reCAPTCHA, refus d'acc\u00e8s...).<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_48 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Silos par entit\u00e9 pour la s\u00e9paration des donn\u00e9es<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Assurez-vous que les agents de votre d\u00e9partement informatique n'acc\u00e8dent pas aux tickets sensibles des RH ! En cr\u00e9ant des silos, vous assurez une s\u00e9paration claire et s\u00e9curisez les donn\u00e9es de chaque d\u00e9partement.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module\" href=\"https:\/\/combodo.com\/security\/\"><span class=\"et-pb-parallax-content\">En savoir plus<\/span><\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_25 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_7 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/security.gif\" width=\"550\" height=\"344\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/security.gif 550w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 550px, 100vw\" class=\"wp-image-6073 lazyload\" alt=\"Feature - Security\" title=\"Feature - Security\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 550px; --smush-placeholder-aspect-ratio: 550\/344;\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_9 et_pb_section et_section_regular et_block_section feature-section border-bottom\" id=\"pm\">\n<div class=\"et_pb_row_18 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_26 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>Gestion de projets et de releases<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_9 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">N'investissez pas tout de suite <br \/>dans un nouvel outil <span>!<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_19 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_27 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_8 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/SRM.gif\" width=\"600\" height=\"376\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/SRM.gif 600w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" class=\"wp-image-6116 lazyload\" alt=\"Feature - Project Management\" title=\"Feature - Project Management\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/376;\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_28 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_18 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>iTop centralise la gestion de projets et de releases produits, avec des vues adapt\u00e9es aux droits d\u2019acc\u00e8s, un module complet de pilotage et des fonctions d\u00e9di\u00e9es au d\u00e9veloppement logiciel. Centralisez l'ensemble de vos activit\u00e9s sur une seule plateforme !<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_49 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Gestion des d\u00e9veloppements et releases<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Pilotez vos d\u00e9veloppements logiciels : g\u00e9rez produits, versions, sprints, user stories (fonctionnalit\u00e9s et bugs) et liez les aux demandes de vos clients pour une meilleure classification . Cr\u00e9ez des tickets de mise en production avec des t\u00e2ches d\u00e9taill\u00e9es selon vos cat\u00e9gories.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_50 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Capacit\u00e9s de gestion de projet<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>G\u00e9rez vos projets dans iTop selon les standards du PMI (Project Management Institute) : cr\u00e9ez des livrables, risques, changements, impliquez les parties prenantes et pilotez vos projets via des tableaux de bord int\u00e9gr\u00e9s.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_51 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Vue calendrier<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Ajoutez une vue totalement personnalisable \u00e0 vos tableaux de bord.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_52 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Kanban<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Cr\u00e9ez des tableaux Kanban pour g\u00e9rer les t\u00e2ches et les tickets et ajoutez-les \u00e0 vos tableaux de bord.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_53 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Diagramme de Gantt<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Ajoutez des diagrammes de Gantt \u00e0 vos tableaux de bord pour am\u00e9liorer vos capacit\u00e9s de gestion de projet.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_10 et_pb_section et_section_regular et_block_section feature-section border-bottom no-margin-b\" id=\"automation\">\n<div class=\"et_pb_row_20 et_pb_row et_block_row et_animated title-row\">\n<div class=\"et_pb_column_29 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_19 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module subtitle-module\"><div class=\"et_pb_text_inner\"><p>Automatisation<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_cta_10 et_pb_promo et_pb_bg_layout_light et_pb_module et_block_module title-module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Laissez iTop g\u00e9rer les t\u00e2ches r\u00e9p\u00e9titives pour vous<span>.<\/span><\/h2><\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_21 et_pb_row et_block_row et_animated feature-row\">\n<div class=\"et_pb_column_30 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough feature-content-col\">\n<div class=\"et_pb_text_20 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module feature-desc\"><div class=\"et_pb_text_inner\"><p>R\u00e9duisez les t\u00e2ches manuelles et augmentez votre productivit\u00e9 gr\u00e2ce aux fonctions d'automatisation d'iTop. Soulagez vos \u00e9quipes pour qu'elles se concentrent sur les activit\u00e9s \u00e0 forte valeur ajout\u00e9e.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_54 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Gestion des niveaux de service et escalades<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Automatiser les notifications pour vous assurer du respect des \u00e9ch\u00e9ances.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_55 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Attribution et r\u00e9partition automatis\u00e9es des tickets<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Affectez automatiquement les t\u00e2ches \u00e0 la bonne \u00e9quipe ou personne gr\u00e2ce \u00e0 des r\u00e8gles de r\u00e9partition pr\u00e9d\u00e9finies.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_56 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Mises \u00e0 jour de donn\u00e9es en masse<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>Rationalisez les processus avec des importations par lots ou en utilisant notre puissante API REST.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_57 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Alertes sur les expirations<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>D\u00e9clencher des alertes automatiques pour informer les parties prenantes de l'expiration de licences, de contrats ou de toute autre classe comportant un attribut de date.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_toggle_58 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module toggle-module\"><h3 class=\"et_pb_toggle_title\">Automatic object creation<\/h3><div class=\"et_pb_toggle_content clearfix\"><p>D\u00e9clencher la cr\u00e9ation d'objets pr\u00e9-remplis selon des r\u00e8gles configurables afin de pr\u00e9d\u00e9finir les ordres de travail, les caract\u00e9ristiques des contrats, les accords de niveau de service, etc.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_31 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough feature-img-col\">\n<div class=\"et_pb_image_9 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" data-src=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/auto-dispatch-rules.gif\" width=\"600\" height=\"376\" data-srcset=\"https:\/\/combodo.com\/wp-content\/uploads\/2025\/06\/auto-dispatch-rules.gif 600w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" class=\"wp-image-6162 lazyload\" alt=\"Feature - Automation\" title=\"Feature - Automation\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/376;\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_11 et_pb_section et_section_regular et_block_section bg-dark fullwidth cta-section arc-orange arc-right\">\n<div class=\"et_pb_row_22 et_pb_row et_block_row cta-row\">\n<div class=\"et_pb_column_32 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_cta_11 et_pb_promo et_pb_bg_layout_dark et_animated et_pb_module et_block_module cta-module title-module btn-orange\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Demandez une d\u00e9mo<span>.<\/span><\/h2><div class=\"et_pb_promo_content\"><p>Explorez iTop d\u00e8s aujourd'hui pour d\u00e9couvrir comment simplifier vos op\u00e9rations. 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