{"id":6341,"date":"2024-01-19T11:30:20","date_gmt":"2024-01-19T11:30:20","guid":{"rendered":"https:\/\/itopdev.wpenginepowered.com\/managing-change-effectively-with-itop\/"},"modified":"2026-01-30T12:57:33","modified_gmt":"2026-01-30T12:57:33","slug":"comment-gerer-efficacement-ses-changements-avec-itop","status":"publish","type":"post","link":"https:\/\/combodo.com\/fr\/itop-fr\/comment-gerer-efficacement-ses-changements-avec-itop\/","title":{"rendered":"Comment g\u00e9rer efficacement ses changements avec iTop"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p><strong>Il est coutume de dire que 80% des incidents informatiques sont caus\u00e9s par des changements mal g\u00e9r\u00e9s.<\/strong><\/p>\n<p><strong>Si cette information est difficile \u00e0 v\u00e9rifier, tous les responsables informatiques ont d\u00e9j\u00e0 connu au moins une fois cette situation avec des cons\u00e9quences plus ou moins importantes.<\/strong><\/p>\n<p><strong>M\u00eame si la machine ne peut pas toujours remplacer l\u2019humain pour les changements informatiques, iTop peut vous aider \u00e0 r\u00e9duire consid\u00e9rablement les risques d\u2019incident g\u00e9n\u00e9r\u00e9s par des changements.<\/strong>\u00a0<strong>Voyons comment.<\/strong><\/p>\n<h2 class=\"wp-block-heading\">La gestion des changements dans iTop : faites votre choix<\/h2>\n<p>Un changement au sens informatique et ITIL du terme est utilis\u00e9 pour documenter toutes les modifications pr\u00e9vues dans le syst\u00e8me informatique :<\/p>\n<ul class=\"wp-block-list\">\n<li>Installation de correctifs<\/li>\n<li>Changements de configuration du syst\u00e8me<\/li>\n<li>Mises \u00e0 jour du syst\u00e8me d\u2019exploitation<\/li>\n<li>Installation de logiciels<\/li>\n<\/ul>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>De fait, r\u00e9aliser un changement dans le syst\u00e8me informatique peut induire un incident sur un \u00e9l\u00e9ment de l\u2019environnement SI. Suivre et g\u00e9rer ces changements est donc important pour limiter les risques d\u2019incidents et pouvoir les r\u00e9soudre efficacement en cas de besoin.<\/p>\n<p>Vous vous lancez dans la d\u00e9marche ? Parfait !<\/p>\n<p>D\u00e8s la mise en place du processus de gestion des changements dans iTop, vous pourrez choisir entre\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Astart#change_management\">une version simple et une version ITIL compliant<\/a>.<\/p>\n<\/div>\n<\/div>\n<h3 class=\"wp-block-heading\">Une version adapt\u00e9e \u00e0 des changements simples<\/h3>\n<p><a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Aitop-change-mgmt\">La version simple<\/a>\u00a0ne comprend qu\u2019un seul type de changement et un workflow simplifi\u00e9.<\/p>\n<p>Si votre processus de gestion des changements n\u2019est pas mature, il est pr\u00e9f\u00e9rable de commencer \u00e0 utiliser la version simple.<\/p>\n<p>Nos \u00e9quipes support pourront vous assister pour basculer en version ITIL Compliant si n\u00e9cessaire.<\/p>\n<h3 class=\"wp-block-heading\">Changements ITIL pour g\u00e9rer des situations plus complexes<\/h3>\n<p><a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Aitop-change-mgmt-itil\">La version ITIL compliant<\/a>\u00a0permet de g\u00e9rer 3 types de changements :<\/p>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Aitop-change-mgmt-itil#normal_change\">normal<\/a>,<\/li>\n<li><a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Aitop-change-mgmt-itil#routine_change\">standard (routine)<\/a>,<\/li>\n<li><a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Aitop-change-mgmt-itil#emergency_changes\">urgent<\/a>.<\/li>\n<\/ul>\n<p>Ces 3 types de changements sont d\u00e9crits via des workflows sp\u00e9cifiques dans iTop.<\/p>\n<p>Une fois votre installation r\u00e9alis\u00e9e, vous pourrez documenter les proc\u00e9dures des changements dans des\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Aitop-config-mgmt#documents\">documents<\/a>\u00a0iTop, soit sous forme de\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Aitop-config-mgmt#document_file\">document attach\u00e9<\/a>, soit sous forme de\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Aitop-config-mgmt#document_note\">note au format HTML<\/a>, soit\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Aitop-config-mgmt#document_web\">sous forme de lien vers une autre application<\/a>.<\/p>\n<p>La mise en place de ces changements s\u2019accompagne forc\u00e9ment de l\u2019organisation et des instances de gestion appropri\u00e9es, avec des interlocuteurs d\u00e9finis comme les change managers, change supervisors ou encore responsables de l\u2019impl\u00e9mentation, qui correspondent \u00e0 des profils dans iTop.<\/p>\n<h2 class=\"wp-block-heading\">Optimiser la gestion de ces changements avec iTop<\/h2>\n<h3 class=\"wp-block-heading\">Tra\u00e7abilit\u00e9 et analyse d\u2019impacts<\/h3>\n<p>Vous pouvez cr\u00e9er manuellement vos changements, mais vous pouvez aussi g\u00e9n\u00e9rer automatiquement la cr\u00e9ation de\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=extensions%3Acombodo-series\">vos changements standards r\u00e9currents<\/a>\u00a0(les patchs Tuesday de vos serveurs Windows par exemple)<\/p>\n<p>Vous pouvez cr\u00e9er des t\u00e2ches li\u00e9es \u00e0 votre changement. Comme ces changements sont r\u00e9currents, les t\u00e2ches sont g\u00e9n\u00e9ralement assez similaires entre deux changements. iTop vous permet de cr\u00e9er un ensemble de t\u00e2ches pr\u00e9d\u00e9finies qui seront automatiquement initialis\u00e9es \u00e0 la cr\u00e9ation du changement.<\/p>\n<p>Si vous avez document\u00e9 l\u2019inventaire de votre parc informatique dans la\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Adatamodel%3Astart#configuration_management_cmdb\">CMDB<\/a>\u00a0iTop, l<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Auser%3Aactions#relations\">\u2018analyse d\u2019impact<\/a>\u00a0vous permettra d\u2019analyser l\u2019impact de vos changement sur votre infrastructure mais aussi sur vos services et vos contrats client.<\/p>\n<p>Le\u00a0<strong>CAB (Change Advisory Board)\u00a0<\/strong>s\u2019appuiera sur cette analyse d\u2019impact et sur le\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=extensions%3Acombodo-calendar-view\">calendrier<\/a>\u00a0pour valider les changements.<\/p>\n<p>Il pourra valider rapidement les changements \u00e0 travers d\u2019un\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=extensions%3Acombodo-kanban-view\">kanban<\/a>.<\/p>\n<p>Si votre processus vous impose la signature \u00ab\u00a0physique\u00a0\u00bb d\u2019un document pour l\u2019approbation d\u2019un changement, utilisez\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Auser%3Aactions#printer_friendly_version\">l\u2019impression<\/a>\u00a0disponible en standard pour tous les types d\u2019objet.<\/p>\n<p>Une fois le changement approuv\u00e9 vous pourrez envoyer automatiquement\u00a0<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=extensions%3Aicalendar_invitations\">une invitation<\/a>\u00a0aux acteurs concern\u00e9s par ce changement.<\/p>\n<p>Si malgr\u00e9 toutes vos pr\u00e9cautions, un incident survenait apr\u00e8s la r\u00e9alisation du changement, vos \u00e9quipes pourront s\u2019appuyer sur<strong>\u00a0l<a href=\"https:\/\/www.itophub.io\/wiki\/page?id=latest%3Auser%3Aactions#relations\">\u2018analyse d\u2019impact<\/a>\u00a0<\/strong>affich\u00e9e dans un onglet de l\u2019\u00e9cran d\u2019incident qui fera remonter les changements r\u00e9alis\u00e9s dans le derni\u00e8res 72h, mais aussi sur la liste des changements affich\u00e9s dans un onglet de l\u2019\u00e9cran du CI concern\u00e9.<\/p>\n<h3 class=\"wp-block-heading\">Analyser pour am\u00e9liorer<\/h3>\n<p>La gestion des changements entre dans un processus d\u2019am\u00e9lioration continue. Il est donc important d\u2019analyser ces changements de fa\u00e7on r\u00e9guli\u00e8re, d\u2019identifier les tendances, notamment concernant ceux qui ont g\u00e9n\u00e9r\u00e9 des incidents, pour pouvoir prendre des actions pr\u00e9ventives et am\u00e9liorer le processus.<\/p>\n<h4 class=\"wp-block-heading\">Pour aller plus loin<\/h4>\n<p>Il est possible d\u2019adapter les processus et le fonctionnement aux besoins pr\u00e9cis de votre organisation. C\u2019est ce qu\u2019a fait notre client<strong>\u00a0<a href=\"https:\/\/combodo.com\/fr\/success-story-fr\/ramsay-sante-itop-itsm-sante\/\">Ramsay Sant\u00e9<\/a><\/strong>, qui t\u00e9moigne des apports de la mise en place de la gestion des changements au sein de sa DSI.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>80% des incidents informatiques sont caus\u00e9s par des changements mal g\u00e9r\u00e9s. Voyons comment iTop peut vous aider \u00e0 r\u00e9duire consid\u00e9rablement les risques d&rsquo;incident g\u00e9n\u00e9r\u00e9s par des changements<\/p>\n","protected":false},"author":3,"featured_media":6342,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[130],"tags":[140,142],"class_list":["post-6341","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itop-fr","tag-itil-fr","tag-itsm-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment g\u00e9rer efficacement ses changements avec iTop<\/title>\n<meta name=\"description\" content=\"iTop can help you manage change effectively to substantially reduce the risks of change-induced incidents. Let&#039;s see how.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/combodo.com\/fr\/itop-fr\/comment-gerer-efficacement-ses-changements-avec-itop\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment g\u00e9rer efficacement ses changements avec iTop\" \/>\n<meta property=\"og:description\" content=\"iTop can help you manage change effectively to substantially reduce the risks of change-induced incidents. Let&#039;s see how.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/combodo.com\/fr\/itop-fr\/comment-gerer-efficacement-ses-changements-avec-itop\/\" \/>\n<meta property=\"og:site_name\" content=\"iTop\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-19T11:30:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-30T12:57:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/combodo.com\/wp-content\/uploads\/2024\/01\/ITIL-change-management-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"860\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alexandre Zana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alexandre Zana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/combodo.com\\\/fr\\\/itop-fr\\\/comment-gerer-efficacement-ses-changements-avec-itop\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/combodo.com\\\/fr\\\/itop-fr\\\/comment-gerer-efficacement-ses-changements-avec-itop\\\/\"},\"author\":{\"name\":\"Alexandre Zana\",\"@id\":\"https:\\\/\\\/combodo.com\\\/#\\\/schema\\\/person\\\/f84e3481d5a5d4f20abb0cf8662cb9a9\"},\"headline\":\"Comment g\u00e9rer efficacement ses changements avec iTop\",\"datePublished\":\"2024-01-19T11:30:20+00:00\",\"dateModified\":\"2026-01-30T12:57:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/combodo.com\\\/fr\\\/itop-fr\\\/comment-gerer-efficacement-ses-changements-avec-itop\\\/\"},\"wordCount\":885,\"publisher\":{\"@id\":\"https:\\\/\\\/combodo.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/combodo.com\\\/fr\\\/itop-fr\\\/comment-gerer-efficacement-ses-changements-avec-itop\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/combodo.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/ITIL-change-management-1.png\",\"keywords\":[\"ITIL\",\"ITSM\"],\"articleSection\":[\"iTop\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/combodo.com\\\/fr\\\/itop-fr\\\/comment-gerer-efficacement-ses-changements-avec-itop\\\/\",\"url\":\"https:\\\/\\\/combodo.com\\\/fr\\\/itop-fr\\\/comment-gerer-efficacement-ses-changements-avec-itop\\\/\",\"name\":\"Comment g\u00e9rer efficacement ses changements avec iTop\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/combodo.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/combodo.com\\\/fr\\\/itop-fr\\\/comment-gerer-efficacement-ses-changements-avec-itop\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/combodo.com\\\/fr\\\/itop-fr\\\/comment-gerer-efficacement-ses-changements-avec-itop\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/combodo.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/ITIL-change-management-1.png\",\"datePublished\":\"2024-01-19T11:30:20+00:00\",\"dateModified\":\"2026-01-30T12:57:33+00:00\",\"description\":\"iTop can help you manage change effectively to substantially reduce the risks of change-induced incidents. 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