{"id":6366,"date":"2023-01-27T17:16:02","date_gmt":"2023-01-27T17:16:02","guid":{"rendered":"https:\/\/itopdev.wpenginepowered.com\/cio-demonstrating-agility-in-a-constantly-changing-environment\/"},"modified":"2025-12-09T15:15:50","modified_gmt":"2025-12-09T15:15:50","slug":"dsi-faire-preuve-dagilite-dans-un-environnement-en-constante-evolution","status":"publish","type":"post","link":"https:\/\/combodo.com\/fr\/ecosysteme\/dsi-faire-preuve-dagilite-dans-un-environnement-en-constante-evolution\/","title":{"rendered":"DSI : faire preuve d\u2019agilit\u00e9 dans un environnement en constante \u00e9volution"},"content":{"rendered":"<p><strong>La Direction des Syst\u00e8mes d\u2019Information \u00e9volue sans cesse, au gr\u00e9 de la croissance de l\u2019entreprise, des changements internes, des besoins des utilisateurs\u2026 Pour que la production de services et l\u2019efficience des \u00e9quipes IT restent au beau fixe, il faut pouvoir se montrer agile et proactif.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"wp-block-heading\">D\u00e9partement IT : un environnement mouvant<\/h2>\n<p>Fusions\/acquisitions, mouvements internes, changement d\u2019infrastructures, besoin de traiter de nouveaux services\u2026 La vie d\u2019une entreprise est riche en \u00e9volutions. Et ces derni\u00e8res impactent toujours la DSI, qui doit r\u00e9pondre \u00e0 la fois aux besoins des m\u00e9tiers et aux exigences de la direction. Les services informatiques \u00e9voluent dans\u00a0<strong>un environnement particuli\u00e8rement mouvant, impact\u00e9 par les d\u00e9cisions strat\u00e9giques, les mutations technologiques et les changements du quotidien\u00a0<\/strong>(\u00e9volutions des infrastructures, arriv\u00e9e d\u2019un collaborateur, cybers\u00e9curit\u00e9, d\u00e9ploiement d\u2019applicatifs m\u00e9tiers\u2026). En effet, aujourd\u2019hui bon nombre de d\u00e9cisions impactent, de pr\u00e8s ou de loin, l\u2019informatique.<\/p>\n<p>Lorsque le service informatique n\u2019est pas arm\u00e9 pour suivre le rythme des changements inh\u00e9rents \u00e0 l\u2019activit\u00e9 de l\u2019entreprise,<strong>\u00a0il peut \u00e9prouver de fortes difficult\u00e9s \u00e0 maintenir le cap.\u00a0<\/strong>Certains sympt\u00f4mes sont r\u00e9v\u00e9lateurs des d\u00e9fis qui attendent les administrateurs d\u2019un environnement informatique de plus en plus complexe :<\/p>\n<ul class=\"wp-block-list\">\n<li>La difficult\u00e9 \u00e0\u00a0<strong>suivre les actifs<\/strong>\u00a0(co\u00fbts li\u00e9s aux changements, abandon de certaines solutions m\u00e9tiers, modifications dans l\u2019organisation, liens entre les composants du syst\u00e8me d\u2019information\u2026).<\/li>\n<li>L\u2019incapacit\u00e9 \u00e0\u00a0<strong>d\u00e9tecter ou r\u00e9soudre des probl\u00e8mes,\u00a0<\/strong>alarmes techniques ou sollicitations des utilisateurs.<\/li>\n<li>La\u00a0<strong>multiplicit\u00e9 d\u2019outils de gestion<\/strong>\u00a0qui complique le d\u00e9ploiement et la configuration des appareils et applicatifs et impacte ainsi les utilisateurs, rend difficile l\u2019adaptation au changement.<\/li>\n<\/ul>\n<p>C\u2019est math\u00e9matique : \u00e0 mesure que les moyens informatiques se d\u00e9veloppent, la bande passante disponible au sein des \u00e9quipes IT diminue. Celles-ci ne sont<strong>\u00a0pas toujours pr\u00e9par\u00e9es \u00e0 faire face \u00e0 une complexit\u00e9 croissante<\/strong>, et prennent donc de plein fouet une r\u00e9alit\u00e9 difficile \u00e0 admettre : au-del\u00e0 de certains paliers, elles ne sont plus en capacit\u00e9 de s\u2019adapter aux nouveaux besoins, ni \u00e0 satisfaire les attentes des utilisateurs\u2026<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"wp-block-heading\">DSI : la n\u00e9cessit\u00e9 de s\u2019adapter rapidement<\/h2>\n<p>Une soci\u00e9t\u00e9 s\u2019attend \u00e0 ce que son service informatique adapte en continu les moyens mis en \u0153uvre pour soutenir les changements internes et suivre la croissance. Pas question d\u2019attendre plusieurs mois pour disposer de nouveaux outils ou mat\u00e9riels jug\u00e9s utiles :<strong>\u00a0l\u2019heure est \u00e0 l\u2019instantan\u00e9it\u00e9<\/strong>. Le service informatique doit \u00eatre pr\u00e9par\u00e9 \u00e0 r\u00e9agir \u00e0 tout type de sollicitation. En un mot, il doit \u00eatre agile.<\/p>\n<p>L\u2019agilit\u00e9 du service informatique permet de r\u00e9pondre \u00e0 de r\u00e9els enjeux<strong>\u00a0de productivit\u00e9, de performance et de satisfaction des utilisateurs<\/strong>. Avoir une bonne capacit\u00e9 d\u2019adaptation, c\u2019est \u00eatre en mesure de r\u00e9agir aux \u00e9volutions et les ma\u00eetriser,\u00a0<strong>pour en faire un v\u00e9ritable vecteur d\u2019efficacit\u00e9.<\/strong><\/p>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td><mark class=\"has-inline-color\"><strong>Zoom sur le concept d\u2019agilit\u00e9<\/strong><br \/>\n<\/mark><strong><br \/>\n<\/strong>Les m\u00e9thodes agiles ont d\u2019abord \u00e9t\u00e9 cr\u00e9\u00e9es dans le cadre du d\u00e9veloppement de logiciels, o\u00f9 elles ont \u00e9t\u00e9 introduites pour<strong>\u00a0simplifier des processus longs et lourdement document\u00e9s<\/strong>. Elles permettent d\u2019<strong>acc\u00e9l\u00e9rer la conception\u00a0<\/strong>de solutions logicielles ou de nouvelles fonctionnalit\u00e9s. Leurs principes reposent sur des engagements pris sur des cycles courts, avec des objectifs r\u00e9\u00e9valu\u00e9s \u00e0 chaque p\u00e9riode et une prise en compte imm\u00e9diate des difficult\u00e9s \u00e9mergentes.Depuis, la philosophie \u201cAgile\u201d s\u2019est largement \u00e9tendue, jusqu\u2019\u00e0 investir\u00a0<strong>la gestion des services IT (ITSM)<\/strong>. Une transposition somme toute naturelle, dans la mesure o\u00f9 les services informatiques doivent imp\u00e9rativement travailler de mani\u00e8re souple et flexible pour soutenir les processus d\u2019entreprise et la qualit\u00e9 des services rendus. L\u2019agilit\u00e9 des entreprises repose d\u00e9sormais en grande partie sur\u00a0<strong>la proactivit\u00e9 de l\u2019informatique<\/strong>\u00a0: la performance de ses technologies, l\u2019efficience de ses processus, sa capacit\u00e9 \u00e0 mettre en place de nouveaux outils num\u00e9riques\u2026<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>Id\u00e9alement,<strong>\u00a0l\u2019adaptabilit\u00e9 doit se faire \u00e0 deux niveaux<\/strong>\u00a0: c\u00f4t\u00e9 m\u00e9tier et c\u00f4t\u00e9 syst\u00e8me d\u2019information (SI).<\/p>\n<ul class=\"wp-block-list\">\n<li>C\u00f4t\u00e9 m\u00e9tier, il faut \u00eatre capable d\u2019adapter les services propos\u00e9s aux sp\u00e9cificit\u00e9s de l\u2019entreprise, de\u00a0<strong>les personnaliser pour traiter des besoins transverses ou propres \u00e0 diff\u00e9rents m\u00e9tiers<\/strong>. Ce sera, par exemple dans un r\u00e9seau de distribution, la possibilit\u00e9 de traiter une demande de mise en place des moyens informatiques (instances de logiciels et d\u2019infrastructures, connexions r\u00e9seau) n\u00e9cessaires \u00e0 l\u2019ouverture d\u2019un nouveau point de vente.<\/li>\n<li>C\u00f4t\u00e9 SI, la souplesse est n\u00e9cessaire pour\u00a0<strong>assurer un service performant et la maintenabilit\u00e9 de syst\u00e8mes<\/strong>\u00a0qui \u00e9voluent en permanence : faire \u00e9voluer les moyens informatiques ne doit pas cr\u00e9er de dysfonctionnement au sein de l\u2019organisation. Ce sera, par exemple, une mont\u00e9e de version logicielle d\u2019un ERP, ou le basculement d\u2019applications vers le mode SaaS.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Un service informatique agile est\u00a0<strong>un gage de performance<\/strong>\u00a0pour les entreprises qui souhaitent rester comp\u00e9titives en s\u2019adaptant rapidement aux opportunit\u00e9s et aux menaces. Cette flexibilit\u00e9 n\u2019est possible qu\u2019en adoptant un outil ITSM \u00e0 la fois structurant et souple.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Direction des Syst\u00e8mes d\u2019Information \u00e9volue sans cesse, au gr\u00e9 de la croissance de l\u2019entreprise, des changements internes, des besoins des utilisateurs\u2026 Pour que la production de services et l\u2019efficience des \u00e9quipes IT restent au beau fixe, il faut pouvoir se montrer agile et proactif. &nbsp; D\u00e9partement IT : un environnement mouvant Fusions\/acquisitions, mouvements internes, [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":6367,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[127],"tags":[142],"class_list":["post-6366","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecosysteme","tag-itsm-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi la DSI doit devenir agile pour suivre les \u00e9volutions IT<\/title>\n<meta name=\"description\" content=\"Face aux \u00e9volutions de l\u2019entreprise, la DSI doit \u00eatre agile et proactive. 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