{"id":7513,"date":"2025-09-12T12:40:47","date_gmt":"2025-09-12T12:40:47","guid":{"rendered":"https:\/\/combodo.com\/?p=7513"},"modified":"2025-12-16T09:56:30","modified_gmt":"2025-12-16T09:56:30","slug":"northc-suisse-cmdb-itop","status":"publish","type":"post","link":"https:\/\/combodo.com\/fr\/success-story-fr\/northc-suisse-cmdb-itop\/","title":{"rendered":"NorthC Schweiz gagne en efficacit\u00e9 IT avec iTop CMDB"},"content":{"rendered":"<p><strong>Gr\u00e2ce \u00e0 une forte pr\u00e9sence r\u00e9gionale et une exigence constante en mati\u00e8re de qualit\u00e9 de service, l\u2019\u00e9quipe suisse a mis en place une base de donn\u00e9es de gestion de la configuration (<a href=\"https:\/\/combodo.com\/fr\/fonctionnalites\/\">CMDB<\/a>) bas\u00e9e sur iTop afin d\u2019am\u00e9liorer l&rsquo;efficacit\u00e9 op\u00e9rationnelle et d\u2019assurer une qualit\u00e9 de service homog\u00e8ne.<\/strong><\/p>\n<p>Thierry Prudat, responsable technique chez <a href=\"https:\/\/www.northcdatacenters.com\/en\/\">NorthC SchweizAG<\/a>, partage ses retours sur le processus de mise en \u0153uvre ainsi que sur les b\u00e9n\u00e9fices du nouveau syst\u00e8me pour rationaliser les op\u00e9rations techniques sur le terrain et lesprocessus de support.<\/p>\n<h2>Fournisseurs de services d\u2019interconnexions : un environnement complexe<\/h2>\n<p>Historiquement, chez NorthC Suisse, les donn\u00e9es techniques \u00e9taient stock\u00e9es dans des fichiers Excel. Les informations n\u2019\u00e9taient pas toujours tenues \u00e0 jour et les tableaux comportaient de nombreux doublons&#8230;<\/p>\n<p><em>\u00ab Nous avions besoin d\u2019une v\u00e9ritable base de donn\u00e9es, de type CMDB pour <strong>centraliser et fiabiliser nos informations<\/strong> \u00bb<\/em>, explique Thierry Prudat, Responsable technique chez NorthC Suisse.<\/p>\n<p>Sur le march\u00e9, l&rsquo;entreprise avait rep\u00e9r\u00e9 plusieurs logiciels de CMDB capables de r\u00e9pondre \u00e0 certains besoins, mais <strong>aucun d\u2019entre eux n\u2019\u00e9tait suffisamment complet pour s\u2019adapter \u00e0 toutes ses sp\u00e9cificit\u00e9s.<\/strong><\/p>\n<p><em>\u00ab De par notre m\u00e9tier de fournisseur de services d\u2019interconnexions, nous \u00e9voluons dans un environnement complexe. En effet, nous g\u00e9rons plus de 1 500 \u00e9quipements, r\u00e9partis sur diff\u00e9rents r\u00e9seaux (le n\u00f4tre, ceux de nos clients, le backbone (ndlr : la dorsale Internet), etc.) Il nous fallait donc un <strong>outil de CMDB tr\u00e8s pointu et surtout personnalisable pour r\u00e9pondre aux enjeux du terrain.<\/strong> \u00bb<\/em><\/p>\n<h2>Une CMDB open source personnalisable<\/h2>\n<p><em>\u00ab En mati\u00e8re de fonctionnalit\u00e9s et d\u2019efficacit\u00e9, iTop s\u2019est clairement d\u00e9marqu\u00e9 : nous avons tout de suite su que c\u2019\u00e9tait la solution id\u00e9ale pour nous. <strong>Non seulement parce qu\u2019iTop offre \u00e9norm\u00e9ment de possibilit\u00e9s de customisation, mais \u00e9galement car il s\u2019agit d\u2019une solution open source.<\/strong> \u00bb<\/em><\/p>\n<p><em>De fait, l\u2019\u00e9diteur de la solution, Combodo, propose du support et des formations pour d\u00e9ployer l\u2019outil soi-m\u00eame. \u00ab Autrement dit, avec iTop, nous ne sommes pas restreints aux fonctionnalit\u00e9s standards : nous savions que nous pourrions en personnaliser de nouvelles et compter sur la communaut\u00e9 pour faire avancer le produit.<\/em><\/p>\n<p><em>Le Designer d\u2019iTop est impressionnant : il permet de mod\u00e9liser tr\u00e8s facilement les \u00e9quipements techniques et leurs impacts, qui seront pris en compte automatiquement dans les process ITSM (par exemple dans le cadre d\u2019un changement ou d\u2019un ticket d\u2019incident). <strong>Sans CMDB, nous perdions beaucoup de temps \u00e0 rechercher les composants concern\u00e9s pour pouvoir r\u00e9aliser des op\u00e9rations dessus.<\/strong> Maintenant, tout est li\u00e9 ! L\u2019outil est devenu central dans notre activit\u00e9. \u00bb<\/em><\/p>\n<h2>Des fonctionnalit\u00e9s d\u00e9velopp\u00e9es sur mesure<\/h2>\n<p>NorthC Suisse a demand\u00e9 \u00e0 Combodo d\u2019adapter sa CMDB iTop \u00e0 des sp\u00e9cificit\u00e9s propres \u00e0 son m\u00e9tier. <em>\u00ab D\u2019abord, nous avons int\u00e9gr\u00e9 la notion de \u201c<strong>POP<\/strong>\u201d (Point Of Presence), qui correspond \u00e0 des points de terminaux pr\u00e9cis sur les \u00e9quipements que nous administrons (par exemple le port 1 du routeur ABC). iTop nous permet de savoir dans quel POP est connect\u00e9 le mat\u00e9riel de tel client. Ainsi, la fonction d\u2019analyse d\u2019impact d\u2019iTop nous permet de voir quels services chez un client sont impact\u00e9s lors de changements ou incidents sur le POP ou plus en amont sur le backbone. Nous sommes proactifs vis-\u00e0-vis des clients. \u00bb<\/em><\/p>\n<p>NorthC Suisse a \u00e9galement enrichi sa CMDB de la notion de \u201c<strong>Service Access Point<\/strong>\u201d (point de livraison). <em>\u00ab Lorsqu\u2019un client poss\u00e8de cinq points d\u2019acc\u00e8s chez NorthC S, il ne souscrit qu\u2019\u00e0 un seul service d\u2019interconnexion (ce service \u00e9tant disponible dans cinq localit\u00e9s diff\u00e9rentes). Avec iTop, nous avons pu lier la souscription d\u2019un service \u00e0 un point de livraison pr\u00e9cis pour le client. Nous faisons ainsi gagner du temps \u00e0 tout le monde ! \u00bb<\/em><\/p>\n<h2>Des \u00e9volutions constantes pour accompagner la croissance<\/h2>\n<p>Bien que le groupe NorthC Datacenters utilise ServiceNow, iTop reste <strong>l\u2019outil de r\u00e9f\u00e9rence<\/strong> en Suisse pour les services de connectivit\u00e9. \u00ab Des int\u00e9grations ont \u00e9t\u00e9 d\u00e9velopp\u00e9es entre iTop et ServiceNow, notamment pour synchroniser les donn\u00e9es d\u2019incidents et de statuts. \u00bb, pr\u00e9cise Thierry. Un <strong>portail client d\u00e9di\u00e9<\/strong>, int\u00e9gr\u00e9 dans ServiceNow mais propuls\u00e9 par iTop, permet aux clients de suivre leurs \u00e9quipements.<\/p>\n<p>Plusieurs modules ont \u00e9t\u00e9 ajout\u00e9s au fil des besoins :<strong> la gestion des fournisseurs<\/strong> avec pr\u00e8s de 600 contrats, le <strong>change management<\/strong> avec notification automatique des clients, les <strong>modules IPAM et DNS,<\/strong> ainsi qu\u2019un usage intensif des <strong>User Requests<\/strong> pour piloter les projets en interne<\/p>\n<p>C\u00f4t\u00e9 infrastructure, le module <strong>Cable Management<\/strong> permet d\u00e9sormais de <strong>g\u00e9rer plus de 3 000 racks<\/strong>, <strong>1 300 panneaux de brassage et 18 000 ports<\/strong>, tous mod\u00e9lis\u00e9s et accessibles depuis le portail client. Une <strong>vue graphique<\/strong> par rack, r\u00e9serv\u00e9e aux \u00e9quipes internes, facilite la gestion physique des \u00e9quipements.<\/p>\n<p>\u00c0 terme, NorthC Suisse pr\u00e9voit d\u2019utiliser iTop comme <strong>r\u00e9f\u00e9rentiel central pour automatiser davantage ses op\u00e9rations techniques.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NorthC Schweiz AG (ci-apr\u00e8s d\u00e9nomm\u00e9e NorthC Suisse), filiale du groupe NorthC, propose des solutions sur mesure de connectivit\u00e9 et d\u2019infrastructure IT pour les entreprises suisses, incluant notamment l\u2019acc\u00e8s Internet haut d\u00e9bit et l\u2019interconnexion s\u00e9curis\u00e9e de sites.<\/p>\n","protected":false},"author":29,"featured_media":7626,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[128],"tags":[133],"class_list":["post-7513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-story-fr","tag-cmdb-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NorthC Suisse optimise ses op\u00e9rations IT avec iTop CMDB<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment NorthC Suisse utilise iTop CMDB pour centraliser ses donn\u00e9es, simplifier la gestion r\u00e9seau et soutenir ses services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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