{"id":7617,"date":"2025-10-10T14:37:43","date_gmt":"2025-10-10T14:37:43","guid":{"rendered":"https:\/\/combodo.com\/?p=7617"},"modified":"2026-04-14T08:13:01","modified_gmt":"2026-04-14T08:13:01","slug":"ramsay-sante-itop-itsm-sante","status":"publish","type":"post","link":"https:\/\/combodo.com\/fr\/success-story-fr\/ramsay-sante-itop-itsm-sante\/","title":{"rendered":"Ramsay Sant\u00e9 choisit iTop pour une gestion IT simple"},"content":{"rendered":"<h2>Un outil ITSM simple et fiable, adapt\u00e9 au domaine de la sant\u00e9<\/h2>\n<p>Avec <strong>140 \u00e9tablissements<\/strong> et <strong>36 000 salari\u00e9s<\/strong>, la direction des syst\u00e8mes d\u2019information de Ramsay Sant\u00e9 ent\u00e9rine le besoin de mettre en place une solution ITSM stable et performante afin d\u2019am\u00e9liorer le helpdesk et le ticketing. Dans un environnement aussi <strong>sensible que celui de la sant\u00e9,<\/strong> l\u2019outil ITSM est un <strong>pilier invisible mais essentiel du bon fonctionnement des \u00e9tablissements m\u00e9dicaux.<\/strong> Il s\u2019agissait donc pour le groupe de choisir un outil \u00e0 la hauteur des <strong>exigences du monde hospitalier<\/strong> (continuit\u00e9 des soins, qualit\u00e9 des services, s\u00e9curit\u00e9 des donn\u00e9es, efficacit\u00e9 op\u00e9rationnelle\u2026). \u00ab Notre DSI a tr\u00e8s rapidement identifi\u00e9 iTop, pour <strong>sa simplicit\u00e9, sa fiabilit\u00e9.<\/strong> On ne voulait pas partir sur des outils trop complexes \u00e0 mettre en \u0153uvre \u00bb explique David Roussin, responsable du centre de services Ramsay Sant\u00e9.<\/p>\n<h2>Un portail accessible \u00e0 20 000 utilisateurs<\/h2>\n<p>Ramsay Sant\u00e9 fait appel \u00e0 la soci\u00e9t\u00e9 TeamWork, int\u00e9grateur genevois de l\u2019\u00e9diteur d\u2019iTop, Combodo, pour exploiter pleinement le potentiel de la solution. Philippe Dupuy, responsable des offres iTop chez TeamWork, pr\u00e9cise : \u00ab l\u2019\u00e9quipe de Ramsay cherchait un partenaire capable de l\u2019aider \u00e0 continuer de <strong>d\u00e9velopper et de personnaliser iTop en fonction de leurs besoins.<\/strong> \u00bb L\u2019accompagnement par TeamWork repose alors sur deux composantes :<\/p>\n<ul>\n<li><strong>L\u2019expertise technique,<\/strong> pour une personnalisation d\u2019iTop suivant les demandes,<\/li>\n<li><strong>Le maintien en condition op\u00e9rationnelle,<\/strong> avec un support technique permanent pour assurer la fiabilit\u00e9 et la performance de la plateforme.<\/li>\n<\/ul>\n<p>\u00ab iTop est utilis\u00e9 aujourd\u2019hui comme <strong>plateforme unique pour l\u2019ensemble des \u00e9tablissements Ramsay Sant\u00e9 en France<\/strong>, soit 140 au total. Le portail est accessible \u00e0 20 000 utilisateurs potentiels et exploit\u00e9s par 230 utilisateurs actifs pour leurs activit\u00e9s de support, \u00bb se r\u00e9jouit David Roussin.<\/p>\n<h2>Une plateforme qui apporte stabilit\u00e9 et pr\u00e9cision<\/h2>\n<p>Depuis la mise en place d\u2019iTop en 2017, la plateforme a maintenu une <strong>performance stable<\/strong>, r\u00e9pondant aux attentes des utilisateurs et aux enjeux du secteur. \u00ab Depuis la mise en place de cet outil, on n&rsquo;a jamais rencontr\u00e9 aucune difficult\u00e9, que ce soit c\u00f4t\u00e9 performance, crash ou mont\u00e9e de version. \u00bb La <strong>disponibilit\u00e9 du support IT<\/strong> est d\u2019autant plus strat\u00e9gique que les incidents critiques (panne r\u00e9seau, probl\u00e8me d\u2019acc\u00e8s \u00e0 un logiciel, \u00e0 un dossier patient\u2026) peuvent paralyser le service m\u00e9dical et avoir d\u2019importantes cons\u00e9quences sur la qualit\u00e9 des soins. L\u2019utilisation d\u2019iTop a permis de produire des \u00e9l\u00e9ments concrets et tangibles pour <strong>la gestion des incidents critiques.<\/strong> \u00ab Cela renforce notre capacit\u00e9 \u00e0 fournir des informations pr\u00e9cises \u00e0 la direction lors d\u2019\u00e9v\u00e8nements majeurs. \u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ramsay Sant\u00e9, acteur de l\u2019hospitalisation priv\u00e9e et des soins primaires en Europe, g\u00e8re un r\u00e9seau de 140 \u00e9tablissements r\u00e9partis sur tout le territoire. Afin d\u2019optimiser la gestion de ses services IT, la DSI de Ramsay Sant\u00e9 a identifi\u00e9 le besoin d\u2019un outil ITSM. David Roussin, responsable du centre de services, a ainsi port\u00e9 le projet de d\u00e9ploiement d\u2019iTop.<\/p>\n","protected":false},"author":29,"featured_media":7619,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[128],"tags":[139,148],"class_list":["post-7617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-story-fr","tag-helpdesk-fr","tag-ticketing-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ramsay Sant\u00e9 optimise sa gestion IT avec iTop<\/title>\n<meta name=\"description\" content=\"Ramsay Sant\u00e9 optimise la gestion de ses services IT avec iTop, une solution ITSM, fiable et adapt\u00e9e aux exigences du domaine 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