{"id":7651,"date":"2025-10-13T15:17:07","date_gmt":"2025-10-13T15:17:07","guid":{"rendered":"https:\/\/combodo.com\/?p=7651"},"modified":"2025-10-13T15:18:33","modified_gmt":"2025-10-13T15:18:33","slug":"sumit-itop-education-nationale","status":"publish","type":"post","link":"https:\/\/combodo.com\/fr\/success-story-fr\/sumit-itop-education-nationale\/","title":{"rendered":"iTop au c\u0153ur du service IT du Minist\u00e8re de l\u2019\u00c9ducation nationale"},"content":{"rendered":"<h2>SUMiT : un r\u00e9f\u00e9rentiel national de bonnes pratiques<\/h2>\n<p>Au sein de la Direction du num\u00e9rique pour l\u2019\u00e9ducation du Minist\u00e8re de l&rsquo;\u00e9ducation nationale, le projet SUMiT est d\u00e9crit comme \u201c<strong>une offre de service ITSM<\/strong> commune \u00e0 l\u2019exploitation des SI nationaux et aux plateformes d\u2019assistance acad\u00e9miques et nationales\u201d. Il s\u2019appuie sur un mod\u00e8le de donn\u00e9es unique afin de <strong>rationaliser les outils \u00e0 l\u2019\u00e9chelle nationale<\/strong>, d\u2019harmoniser les usages d\u2019un service support \u00e0 l\u2019autre, et d\u2019avoir une parfaite <strong>tra\u00e7abilit\u00e9 des demandes<\/strong> utilisateurs.<\/p>\n<p>SUMiT permet une \u00e9volution simplifi\u00e9e et r\u00e9guli\u00e8re de ce cadre commun r\u00e9pondant au plus pr\u00e8s des besoins des services b\u00e9n\u00e9ficiaires. La mise en oeuvre de ce service d\u2019exploitation mutualis\u00e9 repose sur le logiciel ITSM open source iTop et s\u2019appuie sur les bonnes pratiques ITIL. Mi 2023, huit acad\u00e9mies l&rsquo;utilisent, deux r\u00e9gions acad\u00e9miques (Normandie et Nouvelle-Aquitaine) s&rsquo;appr\u00eatent \u00e0 migrer et deux autres acad\u00e9mies pr\u00e9parent leur migration.<\/p>\n<h2>Une instance iTop par acad\u00e9mie<\/h2>\n<p>\u201cCette offre est <strong>structurante pour les acad\u00e9mies et le fonctionnement du minist\u00e8re<\/strong>\u201d, explique Claude Saive, responsable du CNS. \u00ab\u00a0Elle contribue \u00e0 la rationalisation et l&rsquo;homog\u00e9n\u00e9isation des outils \u00e0 l&rsquo;\u00e9chelle nationale\u00a0\u00bb Concr\u00e8tement, <strong>chaque acad\u00e9mie qui y souscrit dispose d\u2019une instance iTop, avec une CMDB et un Helpdesk qui lui sont propres.<\/strong> \u201cCela donne aux acad\u00e9mies une meilleure efficacit\u00e9 dans le support \u00e0 leurs utilisateurs et la gestion de leurs services IT\u201d, poursuit le responsable.<\/p>\n<p>L\u2019ensemble b\u00e9n\u00e9ficie d\u2019un support central bas\u00e9 \u00e0 Rennes, en charge de l&rsquo;exploitation et du maintien en conditions op\u00e9rationnelles des instances iTop et de l&rsquo;accompagnement des acad\u00e9mies \u00e0 l&rsquo;usage de l&rsquo;outil SUMiT. L\u2019offre SUMiT profite aussi \u00e0 d\u2019autres services d\u2019assistance nationale, tels que le d\u00e9ploiement de nouvelles applications destin\u00e9es \u00e0 la modernisation de la fonction financi\u00e8re en \u00e9tablissements ou \u00e0 l&rsquo;accompagnement des parents d&rsquo;\u00e9l\u00e8ves \u00e0 l&rsquo;usage des t\u00e9l\u00e9services.<\/p>\n<h2>Pourquoi le SUMiT s\u2019appuie sur iTop<\/h2>\n<p>Le choix de l\u2019outil iTop remonte \u00e0 mi-2017 : le CNS est alors confront\u00e9 aux co\u00fbts exponentiels de la solution ITSM commerciale en place. Par ailleurs, quelques acad\u00e9mies se sont d\u00e9j\u00e0 \u00e9quip\u00e9es d\u2019iTop et sont satisfaites. Au-del\u00e0 d\u2019\u00eatre \u201cun investissement raisonnable\u201d, avec iTop, le CNS a fait le choix de la <strong>souverainet\u00e9<\/strong> : un outil <strong>fran\u00e7ais et open source<\/strong>, pouvant \u00eatre h\u00e9berg\u00e9 on-premise. \u201cCela fait vivre le tissu \u00e9conomique fran\u00e7ais\u201d, se f\u00e9licite Claude Saive.<\/p>\n<p>L<strong>a philosophie de d\u00e9ploiement adopt\u00e9e consiste \u00e0 rester au plus pr\u00e8s du produit<\/strong> : \u201con d\u00e9veloppe peu de fonctions sp\u00e9cifiques, afin de s\u2019\u00e9carter le moins possible de la vision de l\u2019\u00e9diteur Combodo\u201d. L\u2019adaptation d\u2019iTop aux usages des acad\u00e9mies passe par le d<strong>\u00e9veloppement d\u2019extensions<\/strong>, afin de suivre ais\u00e9ment les mont\u00e9es de versions.<\/p>\n<p>Autre argument en faveur de la solution iTop : elle accorde <strong>la souplesse n\u00e9cessaire<\/strong> au contexte de l&rsquo;\u00c9ducation Nationale. \u201cSUMiT donne acc\u00e8s \u00e0 des usages diff\u00e9rents, avec des volum\u00e9tries diff\u00e9rentes, ce qui r\u00e9pond \u00e0 des cas d\u2019usages tr\u00e8s vastes\u201d, confirme Claude Saive. Ainsi la plateforme s\u2019adapte en fonction des contextes \u00ab\u00a0de plusieurs dizaines \u00e0 plus de 200 000 d&rsquo;utilisateurs par instance\u00a0\u00bb.<\/p>\n<h2>Une gouvernance et un \u00e9cosyst\u00e8me<\/h2>\n<p>Le projet SUMiT s\u2019accompagne d\u2019une vision <strong>communautaire<\/strong>, de <strong>co-construction<\/strong> avec un r\u00e9seau d\u2019\u00e9changes de comp\u00e9tences interacad\u00e9mique. \u201cLes acad\u00e9mies se partagent les bonnes pratiques et concourent \u00e0 r\u00e9pondre \u00e0 l\u2019ensemble des besoins, dans la globalit\u00e9\u201d, pr\u00e9cise Claude Saive.<\/p>\n<p>Pour le d\u00e9ploiement du projet, le CNS a r\u00e9uni un \u00e9cosyst\u00e8me complet pour couvrir ses besoins. <strong>\u00c0 date<\/strong>, <strong>l&rsquo;\u00e9quipe d\u2019exploitation interne<\/strong> du CNS, compos\u00e9e de 5 personnes, est accompagn\u00e9e par <strong>un expert AMOA<\/strong>, Mathieu Berthe (soci\u00e9t\u00e9 <a href=\"https:\/\/www.absoloote.fr\/\">Absoloote<\/a>). Ce dernier, expert certifi\u00e9 iTop, contribue aux \u00e9volutions majeures et valide leur conformit\u00e9. <strong>Un int\u00e9grateur de la solution iTop,<\/strong> <a href=\"https:\/\/www.synairgis.com\/\">Synairgis<\/a> se charge des d\u00e9veloppements n\u00e9cessaires. Enfin, le CNS dispose d\u2019un contrat d\u2019assistance aupr\u00e8s de <strong>l\u2019\u00e9diteur Combodo<\/strong>, afin de profiter des extensions de la solution iTop Professionnal\/Enterprise, de la maintenance, de facilit\u00e9s de migration et d\u2019une assistance directe si n\u00e9cessaire<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Port\u00e9e par la Direction du num\u00e9rique pour l\u2019\u00e9ducation du Minist\u00e8re de l&rsquo;\u00e9ducation nationale, SUMiT (SUite de Management IT) est une offre de service nationale \u00e0 destination des acad\u00e9mies lanc\u00e9e en 2018. Elle vise \u00e0 leur proposer un cadre harmonis\u00e9 pour l\u2019exploitation et la gestion de leurs moyens informatiques, adoss\u00e9 \u00e0 l\u2019outil ITSM iTop de Combodo. Claude Saive, responsable du Centre National de Service (CNS) depuis f\u00e9vrier 2013, nous livre son retour d\u2019exp\u00e9rience.<\/p>\n","protected":false},"author":30,"featured_media":7654,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[128],"tags":[133,145,148],"class_list":["post-7651","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-story-fr","tag-cmdb-fr","tag-open-source-fr","tag-ticketing-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SUMiT : un r\u00e9f\u00e9rentiel ITSM national avec iTop<\/title>\n<meta name=\"description\" content=\"Le Minist\u00e8re de l\u2019\u00c9ducation nationale d\u00e9ploie SUMiT, un 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