{"id":9414,"date":"2026-09-15T08:52:46","date_gmt":"2026-09-15T08:52:46","guid":{"rendered":"https:\/\/combodo.com\/?p=9414"},"modified":"2026-09-15T13:31:11","modified_gmt":"2026-09-15T13:31:11","slug":"itop3-3-ai-ready-cmdb-itsm","status":"publish","type":"post","link":"https:\/\/combodo.com\/fr\/itop-fr\/itop3-3-ai-ready-cmdb-itsm\/","title":{"rendered":"iTop 3.3 : une plateforme pens\u00e9e pour les nouveaux usages de l\u2019ITSM"},"content":{"rendered":"<div class=\"scriptor-paragraph\"><em><span lang=\"fr\">Les environnements IT \u00e9voluent. Les usages aussi. Votre ITSM doit pouvoir suivre.<\/span><\/em><\/div>\n<div><\/div>\n<div class=\"scriptor-paragraph\"><em><span lang=\"fr\">Infrastructures hybrides, multiplication des services, nouvelles attentes des utilisateurs, mont\u00e9e en puissance de l\u2019IA : les \u00e9quipes IT doivent aujourd\u2019hui g\u00e9rer un syst\u00e8me d\u2019information toujours plus riche et interconnect\u00e9.<\/span><\/em><\/div>\n<div><\/div>\n<div class=\"scriptor-paragraph\"><em><span lang=\"fr\">Avec iTop 3.3, la plateforme \u00e9volue pour r\u00e9pondre \u00e0 ces nouveaux enjeux. Cette nouvelle version majeure renforce trois dimensions essentielles : pr\u00e9parer l\u2019ITSM aux usages de l\u2019IA, mieux repr\u00e9senter et exploiter la connaissance du syst\u00e8me d&rsquo;information et offrir davantage de flexibilit\u00e9 dans les usages et l\u2019administration de la plateforme. L\u2019objectif n\u2019est pas simplement d\u2019ajouter de nouvelles fonctionnalit\u00e9s, mais de permettre aux \u00e9quipes IT de faire davantage avec leur ITSM, plus simplement et avec une plateforme capable d\u2019\u00e9voluer dans le temps.<\/span><\/em><\/div>\n<h2>1. AI-ready : pr\u00e9parer votre ITSM aux usages de demain<\/h2>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">L\u2019IA ouvre de nouvelles perspectives pour les \u00e9quipes ITSM : assistance au diagnostic, recherche intelligente dans la base de connaissance, analyse des incidents, synth\u00e8se d\u2019informations, automatisation de certaines t\u00e2ches\u2026<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Mais avant de pouvoir exploiter efficacement ces usages, une condition est essentielle : disposer d\u2019une information IT structur\u00e9e, contextualis\u00e9e et exploitable.<\/span><\/div>\n<h3 class=\"scriptor-paragraph\"><span lang=\"fr\">Et si votre ITSM devenait le socle de vos futurs usages IA ?<\/span><\/h3>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Imaginez un technicien confront\u00e9 \u00e0 un incident complexe. Demain, un assistant pourrait l\u2019aider \u00e0 identifier les composants concern\u00e9s, retrouver les incidents similaires ou synth\u00e9tiser les informations disponibles sur un service.<\/span><\/div>\n<div class=\"scriptor-paragraph\">Pour cela, l\u2019IA doit pouvoir comprendre le contexte : quels sont les CI concern\u00e9s ? Quels services d\u00e9pendent de ces composants ? Quels liens existent entre eux ? Quelle connaissance est disponible ? Gr\u00e2ce \u00e0 cette compr\u00e9hension globale du SI, elle peut non seulement aider les \u00e9quipes IT \u00e0 diagnostiquer plus rapidement un incident, mais aussi sugg\u00e9rer des solutions adapt\u00e9es aux utilisateurs et r\u00e9pondre \u00e0 certaines demandes avant m\u00eame l\u2019ouverture d\u2019un ticket. On passe ainsi d\u2019une logique de traitement des incidents \u00e0 une logique plus proactive d\u2019assistance et de r\u00e9solution.<\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Avec iTop 3.3, la plateforme \u00e9volue pour \u00eatre AI-ready, capable d\u2019accueillir progressivement de nouveaux usages et services intelligents.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">L\u2019enjeu n\u2019est donc pas de proposer une IA \u201cen plus\u201d de l\u2019ITSM. Il s\u2019agit de pr\u00e9parer le terrain pour que les donn\u00e9es et la connaissance g\u00e9r\u00e9es dans iTop puissent demain <\/span><span lang=\"fr\">interagir avec les syst\u00e8mes d&rsquo;IA.<\/span><\/div>\n<div><\/div>\n<div style=\"margin: 32px 0 40px; text-align: center;\"><a style=\"display: inline-block; background: #F39200; color: #ffffff; font-weight: bold; text-transform: uppercase; text-decoration: none; padding: 14px 32px; border-radius: 30px; font-size: 15px; line-height: 1.2; margin: 0;\" href=\"https:\/\/github.com\/Combodo\/iTop\/releases\/latest\">T\u00e9l\u00e9charger iTop 3.3<\/a><\/div>\n<h2><span lang=\"fr\">2. Une exp\u00e9rience utilisateur modernis\u00e9e, du portail \u00e0 la CMDB<\/span><\/h2>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">La transformation d\u2019un ITSM ne concerne pas uniquement les \u00e9quipes techniques. Les utilisateurs attendent eux aussi une exp\u00e9rience plus simple, plus claire et plus moderne.<\/span> <span lang=\"fr\">Avec iTop 3.3, cette \u00e9volution commence d\u00e8s le portail.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><\/div>\n<h3 class=\"scriptor-paragraph\"><span lang=\"fr\">Un nouveau portail d\u00e9sormais int\u00e9gr\u00e9 nativement<\/span><\/h3>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">iTop 3.3 propose un tout nouveau look de portail utilisateur, d\u00e9sormais disponible nativement dans la plateforme. <\/span><span lang=\"fr\">Auparavant propos\u00e9 sous forme d\u2019extension, ce nouveau portail est maintenant directement int\u00e9gr\u00e9 \u00e0 iTop.<\/span><\/div>\n<div><\/div>\n<ul>\n<li class=\"scriptor-paragraph\"><span lang=\"fr\">Pour les utilisateurs, cela permet de b\u00e9n\u00e9ficier d\u2019une exp\u00e9rience plus moderne pour d\u00e9clarer une demande, suivre un ticket ou acc\u00e9der aux services disponibles.<\/span><\/li>\n<li class=\"scriptor-paragraph\"><span lang=\"fr\">Pour les \u00e9quipes IT, cela signifie \u00e9galement moins de d\u00e9pendances et une exp\u00e9rience plus simple \u00e0 d\u00e9ployer et \u00e0 faire \u00e9voluer.<\/span><\/li>\n<li class=\"scriptor-paragraph\"><span lang=\"fr\">Une information plus facile \u00e0 comprendre<\/span><\/li>\n<\/ul>\n<div class=\"scriptor-paragraph\">L\u2019exp\u00e9rience utilisateur \u00e9volue \u00e9galement dans la console iTop, avec une navigation repens\u00e9e pour faciliter l\u2019acc\u00e8s aux diff\u00e9rents modules.<\/div>\n<div class=\"scriptor-paragraph\">Les sous-menus sont restructur\u00e9s pour rendre la navigation plus intuitive. Les \u00e9l\u00e9ments de configuration (CI) b\u00e9n\u00e9ficient \u00e9galement d\u2019une pr\u00e9sentation enrichie, int\u00e9grant notamment le logo, la description et de nouveaux champs, ainsi qu\u2019un acc\u00e8s direct \u00e0 l\u2019analyse d\u2019impact.<\/div>\n<div class=\"scriptor-paragraph\">Le catalogue de service dispose lui aussi d\u2019une pr\u00e9sentation am\u00e9lior\u00e9e et d&rsquo;un tableau de bord d\u00e9di\u00e9, facilitant le suivi par les Service Manager.<\/div>\n<div><\/div>\n<h2><span lang=\"fr\">3. Une CMDB qui repr\u00e9sente mieux la r\u00e9alit\u00e9 des environnements IT modernes<\/span><\/h2>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\"> Les syst\u00e8mes d\u2019information ont profond\u00e9ment chang\u00e9<\/span><span lang=\"fr\">, u<\/span><span lang=\"fr\">ne CMDB efficace doit pouvoir repr\u00e9senter cette r\u00e9alit\u00e9<\/span><span lang=\"fr\">.<\/span><\/div>\n<h3 class=\"scriptor-paragraph\"><span lang=\"fr\">Enrichir la connaissance pour mieux comprendre les d\u00e9pendances<\/span><\/h3>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">iTop 3.3 introduit notamment la gestion des containers et des flux<\/span><span lang=\"fr\"> de donn\u00e9es<\/span> <span lang=\"fr\">ainsi que des informations permettant de g\u00e9rer la fin de vie du mat\u00e9riel et des OS. <\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Ces \u00e9volutions permettent d\u2019aller plus loin dans la repr\u00e9sentation du syst\u00e8me d\u2019information et de mieux documenter les relations entre ses diff\u00e9rents composants.<\/span><\/div>\n<h3 class=\"scriptor-paragraph\">Un cas d\u2019usage concret :<\/h3>\n<p class=\"scriptor-paragraph\">Pour comprendre en quelques clics l\u2019impact d\u2019un incident sur votre SI gr\u00e2ce \u00e0 une vision claire des d\u00e9pendances entre vos \u00e9l\u00e9ments de configuration.<\/p>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Une application critique devient indisponible.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Le probl\u00e8me peut venir de plusieurs composants : une infrastructure, un container, un flux ou une d\u00e9pendance applicative.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">L\u2019\u00e9quipe IT doit r\u00e9pondre rapidement \u00e0 plusieurs questions :<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Quel<\/span><span lang=\"fr\">le application <\/span><span lang=\"fr\">est impact\u00e9<\/span><span lang=\"fr\">e<\/span><span lang=\"fr\"> ? Quels composants sont concern\u00e9s ? Quelles d\u00e9pendances existent ? Quel<\/span><span lang=\"fr\">le<\/span><span lang=\"fr\">s autres <\/span><span lang=\"fr\">applications<\/span><span lang=\"fr\"> pourraient \u00eatre affect\u00e9s ?<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Une donn\u00e9e mieux structur\u00e9e permet de disposer d\u2019une vision plus compl\u00e8te du contexte et donc de faciliter l\u2019analyse d\u2019impact et la prise de d\u00e9cision<\/span><span lang=\"fr\"> en cas d&rsquo;incident ou de changement. <\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">La CMDB devient alors plus qu\u2019un inventaire : elle devient un v\u00e9ritable outil de compr\u00e9hension du SI.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Et cette richesse de donn\u00e9es constitue \u00e9galement un socle essentiel pour les futurs usages d\u2019automatisation et d\u2019IA.<\/span><\/div>\n<div><\/div>\n<div class=\"scriptor-paragraph\">\n<p><strong><span lang=\"fr\">Pour aller plus loin :\u00a0<\/span><\/strong><\/p>\n<div style=\"margin: 32px 0 40px; text-align: center;\"><a style=\"display: inline-block; background: #F39200; color: #ffffff; font-weight: bold; text-transform: uppercase; text-decoration: none; padding: 14px 32px; border-radius: 30px; font-size: 15px; line-height: 1.2; margin: 0;\" href=\"https:\/\/combodo.com\/fr\/success-story-fr\/recia-itop-collecte-donnees-itsm-cmdb\/\">Lire cette success story<\/a><\/div>\n<h2>4. Plus de flexibilit\u00e9 pour adapter iTop \u00e0 vos usages<\/h2>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Les besoins d\u2019une organisation \u00e9voluent. Une plateforme ITSM doit pouvoir \u00e9voluer avec eux.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">iTop 3.3 apporte plusieurs capacit\u00e9s qui donnent davantage de libert\u00e9 aux \u00e9quipes dans l\u2019administration et l\u2019utilisation de la plateforme.<\/span><\/div>\n<h3 class=\"scriptor-paragraph\"><span lang=\"fr\">Partager la connaissance sans ouvrir les droits de modification<\/span><\/h3>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">L\u2019acc\u00e8s read-only \u00e0 la console iTop <\/span><span lang=\"fr\">dor\u00e9navant natif <\/span><span lang=\"fr\">apporte \u00e9galement davantage de souplesse.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Prenons le cas d\u2019une \u00e9quipe qui doit consulter la CMDB pour retrouver des informations sur les applications, infrastructures ou d\u00e9pendances, mais qui ne doit pas pouvoir modifier les donn\u00e9es.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Avec un acc\u00e8s en lecture seule, elle peut acc\u00e9der \u00e0 la connaissance dont elle a besoin tout en conservant la ma\u00eetrise des donn\u00e9es.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">C\u2019est particuli\u00e8rement int\u00e9ressant dans les organisations o\u00f9 plusieurs \u00e9quipes doivent exploiter la m\u00eame connaissance du SI avec des niveaux de responsabilit\u00e9 diff\u00e9rents.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><\/div>\n<div class=\"scriptor-paragraph\"><strong> <span lang=\"fr\">D\u00e9couvrez iTop 3.3 et explorez toutes les nouveaut\u00e9s de cette nouvelle version.<\/span><\/strong><\/div>\n<div style=\"margin: 32px 0 40px; text-align: center;\"><a style=\"display: inline-block; background: #F39200; color: #ffffff; font-weight: bold; text-transform: uppercase; text-decoration: none; padding: 14px 32px; border-radius: 30px; font-size: 15px; line-height: 1.2; margin: 0;\" href=\"https:\/\/github.com\/Combodo\/iTop\/releases\/latest\">T\u00e9l\u00e9charger iTop 3.3<\/a><\/div>\n<h2>iTop 3.3 : pr\u00e9parer aujourd\u2019hui l\u2019ITSM de demain<\/h2>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\"> Avec iTop 3.3, la plateforme \u00e9volue autour d\u2019une conviction simple : un ITSM moderne doit pouvoir \u00e9voluer avec le syst\u00e8me d\u2019information et avec les usages des \u00e9quipes qui l\u2019utilisent.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\"> Cette nouvelle version apporte ainsi :<\/span><\/div>\n<ul class=\"\">\n<li class=\"scriptor-listItemlist!list-3a312781-f815-495e-89c0-f307a22d61700\">Une plateforme AI-ready, pour pr\u00e9parer les futurs usages<\/li>\n<li class=\"scriptor-listItemlist!list-3a312781-f815-495e-89c0-f307a22d61700\">Une exp\u00e9rience utilisateur modernis\u00e9e, avec un nouveau portail d\u00e9sormais natif<\/li>\n<li class=\"scriptor-listItemlist!list-3a312781-f815-495e-89c0-f307a22d61700\">Un mod\u00e8le de donn\u00e9es plus riche, capable de mieux repr\u00e9senter les environnements IT modernes<\/li>\n<li class=\"scriptor-listItemlist!list-3a312781-f815-495e-89c0-f307a22d61700\">Une CMDB plus exploitable, pour faciliter la compr\u00e9hension des services, composants et d\u00e9pendances<\/li>\n<li class=\"scriptor-listItemlist!list-3a312781-f815-495e-89c0-f307a22d61700\">Ouvrir l&rsquo;acc\u00e8s \u00e0 iTop \u00e0 davantage d&rsquo;utilisateurs, pour adapter la plateforme aux besoins et aux diff\u00e9rents usages.<\/li>\n<\/ul>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\"> Au-del\u00e0 des fonctionnalit\u00e9s, <\/span><span lang=\"fr\">iTop 3.3 pr\u00e9pare une plateforme capable d\u2019accompagner les prochaines \u00e9volutions de votre ITSM<\/span><span lang=\"fr\"> : plus de donn\u00e9es, plus de contexte, plus d\u2019usages et progressivement de nouvelles possibilit\u00e9s offertes par l\u2019IA.<\/span><\/div>\n<div class=\"scriptor-paragraph\"><span lang=\"fr\">Votre IT \u00e9volue. Votre ITSM doit pouvoir \u00e9voluer avec lui.<\/span><\/div>\n<p><!--ScriptorEndFragment--><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Les environnements IT \u00e9voluent. Les usages aussi. Votre ITSM doit pouvoir suivre. Infrastructures hybrides, multiplication des services, nouvelles attentes des utilisateurs, mont\u00e9e en puissance de l\u2019IA : les \u00e9quipes IT doivent aujourd\u2019hui g\u00e9rer un syst\u00e8me d\u2019information toujours plus riche et interconnect\u00e9. Avec iTop 3.3, la plateforme \u00e9volue pour r\u00e9pondre \u00e0 ces nouveaux enjeux. Cette nouvelle [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":9422,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[130],"tags":[131,172,237,142],"class_list":["post-9414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itop-fr","tag-automation-fr","tag-developpement","tag-favorite-fr","tag-itsm-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>iTop 3.3 : ITSM AI-ready, nouveau portail et CMDB enrichie<\/title>\n<meta name=\"description\" content=\"iTop 3.3 est disponible : une plateforme ITSM AI-ready, un nouveau portail utilisateur natif et une CMDB qui g\u00e8re containers, flux de donn\u00e9es et fin de vie.\" 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