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Looking for an ITSM solution offering guarantee and support of quality?
Combodo offers daily support to ensure the correct operation and durability of your IT management solution.
Combodo guarantees your iTop solution
Your iTop solution will change as and when your requirements change. Combodo support contracts include assistance in setting, use or customization. Ask any question, we will provide the answer.
We pay the utmost attention to providing high quality products but are unfortunately not entirely exempt from the odd bug. Having a Combodo support contract enables us to apply corrective or preventive maintenance to your solution by benefiting from all the cases encountered by all customers.
No customization of iTop is linked to a particular version of the application. Combodo supports its customers in the update of solutions to benefit from the latest improvements.
| Bronze | Silver | Gold | |
|---|---|---|---|
| Access to helpdesk | web, email * | web, email * | web, email, phone * |
| Assistance per year | 5h * | 10h * | 20h * |
| Demand delay to be accounted | 4 working days * | 2 working days * | 1 working day * |
| Release upgrade | 1h once a year * | 2h twice a year * | 4h twice a year * |
| Maintenance | unlimited * | unlimited * | unlimited * |
| Critical incident delay to be accounted | 1 working day | 4 hours | 2 hours |
| Major incident delay to be accounted | 2 working days | 1 working day | 4 hours |
| Minor incident delay to be accounted | 4 working days | 2 working days | 1 working day |
Our teams help you from 9:00am to 18:00pm (CET) working days
* Minimum support time of 30min per ticket
