Working together to build
greater ITSM projects.

At AGE2 (Agedos Business Data Center) we involve people with the process and technologies that strengthen our customers' core business. AGE2 enables businesses to optimise resources and choose the most appropriate investments. We provide our customers with a tailored response in IT governance, managed services, IT infrastructure and cybersecurity. To do so, we have a team of professional, highly-qualified experts who have certifications in the leading market technologies.

We are a certified partner of software editor Combodo for its iTop solution. It is a key tool in our IT governance and managed services fields.

We have experience in implementing ITSM solutions in line with best ITIL® practices, in a variety of business sectors. We carry out projects from A to Z: analysis, installation, configuration, implementation and training, for our domestic and international clients.

ITOMIG GmbH has been a Combodo partner for "all things iTop" in German-speaking markets since 2010 ITOMIG holds the highest level of partnership (OEM partner), employs a large number of experienced iTop experts, and is the author of the ITIL-certified iTop "Plus" products iTop Professional Plus and iTop Enterprise Plus, as well as a number of feature extensions.

ITOMIG's range of services includes:

• ITIL / ISO20000 consultancy and implementation
• Programming, integration, customization
• Training
• Application support in German by its own support and service team

ITOMIG has successfully implemented iTop products in dozens of companies in Germany, Switzerland (including French-speaking Switzerland) and Austria. Our customers include many listed companies, as well as public sector organizations and a wide range of "Mittelstand" companies. Our professional services are available in German, English and French.

Synairgis is a consultancy and integration company, founded in 2005 and based in Montreal (Quebec, Canada) and since 2019 in France, in Montpellier and Toulouse.

We specialize in responsible technological infrastructure management, with a focus on sustainable development and partnership.

In the field of information and communications technologies (ICT), our activities are centered around the implementation of processes and tools in line with best practice frameworks for IT service management (ITIL, ITAM, Cobit, Lean Six Sigma, BCS Green It), the integration of Web-based collaborative management solutions (project and operations management, document management, time management), and Eco-TIC consultancy for techno-responsible ICT management (Green IT).

Our strengths:

• Being structured as a virtual service center between Toulouse, Montpellier and Montreal enables us to provide support and response over an extended time window. A dedicated iTop solution integration team that is certified (iTop and ITIL v4) and experienced, on projects of all sizes. Fixed-price projects, FLEX assistance and support (half-hourly units), change management guidance, ITIL processes
• As an OEM partner, we are also editors of a set of extensions for iTop: "iTop for Business", in the fields of Information Technology, Human Resources, security and premises.
• Synairgis operates mainly in Europe and North America, but we can adapt as required by customers and projects.

ITSM Factory specializes in providing support to IT Departments that have already introduced, or wish to introduce, an IT service quality improvement approach.

It provides its customers with expertise in:

• service quality management;
• security management;
• compliance management

Its specialists support customers in defining, improving and tailoring management processes in line with their needs and core business.

• They ensure that the processes implemented:
• comply with regulatory constraints such as GDPR and legislation relating to information technology, files and freedoms;
• apply benchmarks and best practices that facilitate and add value to the work carried out by the end-users of the services provided by the IT Department.

The suggested approach enables ITSM Factory customers to plan for ISO 9001, 20000 and 27001 certification of their IT processes with confidence.

Through its partnership with Combodo, ITSM Factory is able to provide its customers with optimal support for seamless integration of their IT processes into the iTop tool.

We have consistently worked to address the changing needs of our customers since 2003. Among other things, Sapiens Group has an ITIL Consulting subsidiary with ITSM experts;

The Sapiens Group is a flexible organization on a human scale. We are flexible, adjusting our services to suit our customers' needs. Also of our note is our technological and financial independence, guaranteeing total transparency of our technological expertise.

Open and available, we would be delighted to welcome you to our premises in Paris, Toulouse, Nantes, Lille or Lyon.

Sapiens assists key accounts in implementing ITIL processes with iTop.

SEI specializes in ITSM solutions integration, in line with ITIL® best practices. Based in Montreal, we provide our services in Canada and the United States.

In keeping with our values, our certified team will support you with transparency and integrity throughout your IT projects. We are happy to provide you with our iTop integration and support expertise.

We're committed to building a lasting relationship with you, which is why we guarantee a long-term solution that is designed to meet your specific needs.

We have over 5 years of experience in delivering ITSM and CMDB solutions, which has led us to focus solely on the iTop solution - with added value and of course ITIL compliance.

We operate in the Central European region (Czech Republic, Hungary, Poland, Slovakia).

Our well-qualified team boasts a range of certifications (ITIL Foundation, TOGAF Certified, PRINCE2 Practitioner, iTOP expert), and provides specialized services such as:

• iTop implementation and customization,
• configuration and localization services,
• module development and integrations,
• end-users support and application management,
• consultancy (technology, process, organizational),
• ITIL best practices,
• Enterprise architecture overlap,
• and others.

Absoloote is your partner for a human-centered digital transformation.

To support you through that transformation, we combine technological and business expertise with close, people-based management. Our staff are pragmatic, achieving quantifiable objectives quickly. One of our beliefs is that digital transformation should involve people rather than be imposed upon them.

The high added-value, business-oriented service range we provide opens up new performance horizons for our customers.

We specialize in IT infrastructures, security and ITSM. Our multidisciplinary team is here to assist you with all your projects and needs.

For ITSM, Absoloote provides the following services for Community, "Essential", "Professional" or "Enterprise" iTop versions:

• Audit / Consultancy / Support / Expertise
• Configuration / Integration / Tailoring of the product to your needs
• Support and implementation of your service catalog in ITIL format
• Dashboard support and implementation
• Support and implementation of your CMDB (advanced IS mapping)
• Training for users, equipment managers, support staff and administrators
• Functional support
• Level 1 and 2 technical support
• Development of specific à la carte modules