offers & services
Unlock the
full potential of iTop.
Unlock a broader range of features, personalized support from our experts,
and exclusive early access to all new releases.
Why subscribe.
Never alone
Expert guidance is on hand - iTop support is included in the price.
The best of iTop
Each subscription level comes with a bundle of additional features.
The Combodo Guarantee
Editor-backed services to ensure the longevity of your environment and exclusive early access to all our releases.
100%
Tailored to You
iTop Designer, our low-code customization tool lets you make iTop your own.
Our offers
We've got you covered,
whatever your requirements.
Community.
Atelier.
Forge.
Service management
Standard
Operational
Industrial
Service level
Support, upgrade assistance, designer access (our low code customization tool), trainings and variable quotas (database, number of available environments, backups…).
Bronze or Silver
Silver or Gold
SaaS available
Available On-premise
Integrated ITIL Process Management
Service catalog management, requests, incidents, problems, and change management, user portal.
Configurable CMDB
Data synchronization engine, impact analysis, audit and integrity control, asset management.
Standard integration
CSV and Excel import/export, data synchronization engine, REST/JSON API, Webhooks.
Standard Service Management Features
SLA calculation, ticket creation via email, business hours & holiday management, pre-configured response templates, simple approval rules, notifications, dashboards.
Optional
Advanced Service Management Features
Time tracking, satisfaction surveys, advanced approval rules, procedure catalog, team OLAs, VIP request management.
Automation
Automatic creation of pre-configured objects, automatic ticket closure, automated ticket assignment, reminder management, recurring object configuration.
Industrialized service management
Bulk event management, advanced FAQ management and integration, department silos (data separation between departments), global request management, data sharing between organizations (read-only access).
Software Development & Release Management
IP Address Management (TeemIP)
Optional
Optional
Datacenter Management
Optional
Advanced
Advanced
Designer Pro
Graphical customization of processes, profiles, UI, CMDB, and user portal.
Designer Developer
Code and method editing for complex process automation, multi-portal customization.
Case Exchange
Optional
Our services
Transform your IT
with service levels included
in our fee-based subscriptions.
Ready to unlock your IT potential? Our support services are designed to help you turn your IT challenges into opportunities for growth and efficiency. Whether you're looking to fine-tune your systems or build solutions that evolve with your business, we’re here to guide you through every step, ensuring lasting results.
A dedicated customer
relationship management team
With iTop SaaS, a dedicated iTop expert will help you every step of the way, with an emphasis on your onboarding journey.
High service availability
We commit to a high level of availability of our services, at 99.3%.
Always up-to-date and secure
iTop SaaS platforms are upgraded regularly to ensure you always remain up-to-date. We perform regular security audits because your security is our main priority. Patches are deployed on our SaaS platforms as soon as security breaches are fixed.
Learn more about security
A full team of engineers to help you
Our support team is made up of Combodo engineers who are all based in France.
Their mission is to guarantee your satisfaction by ensuring that itop runs smoothly within your company.
They will assist you in using itop and will be able to resolve your complex incidents, thanks to their collaboration with our R&D team.
They will also guide you through your migrations.
Unlock the full potential
of your IT transformation
Turn your IT management into a strategic advantage with bespoke consultancy. Our experts can either manage your projects from end to end or support your teams with tailored recommendations based on iTop best practices and our consultants’ deep expertise, ensuring your solutions meet your needs and your investment is fully maximized.
Accelerate your IT success
We work with you to make sure deployment and uptake go smoothly, so that you can enjoy our well-designed, comprehensive solution ASAP - plus faster time-to-value and long-term growth.
Master best practices and key concepts with expert-led training
Our experts provide courses on iTop’s CMDB, ITSM or customization capabilities. New sessions are created every month.
View next sessions
Contact our sales team.
Ready to take the next step? Reach out to our experts to discuss how we can tailor
our services to your business needs. We’re here to help!