iTop CMDB training
Master the essentials of iTop
administration and CMDB.
Course objectives.
- Understand the core concepts of iTop
- Use CMDB and configuration management modules effectively
- Synchronize and pool external data
- Model a clear and efficient CMDB using iTop objects
Next session(s)
Every month
In-person
2 consecutive days in Paris or Lyon
Online
5 live sessions (2 hours each) + 4 hours of individual exercises
Language
French, English
Description.
This course is designed for those responsible for managing iTop in terms of configuration, infrastructure, and organization.
You’ll learn how to handle everyday tasks in iTop: user management, setting up notifications, defining audit rules, using CMDB modules, syncing and pooling external data, performing impact analysis, and more.
You’ll learn how to handle everyday tasks in iTop: user management, setting up notifications, defining audit rules, using CMDB modules, syncing and pooling external data, performing impact analysis, and more.
With a balance of theory and practice (30% hands-on exercises), you’ll quickly build the skills you need. Practical exercises include real-world scenarios, such as modeling an entire application chain, from hardware to business processes, linked with applications and users.
By the end of the training, you’ll have all the skills you need to confidently administer iTop and operate a reliable, efficient CMDB.
How it works.
Teaching method
- 70% theory
- 30% hands-on practice, based on real-world case studies
Target audience
- IT infrastructure or operations managers
- Configuration and asset managers
- Application domain owners
Prerequisites
- Basic system knowledge (Apache, Linux or Windows)
- Familiarity with SQL and MySQL
Detailed program.
Introduction to iTop
- Overview of iTop’s key concepts
- Understanding the platform’s architecture and core features
CMDB: understanding and using It
- Managing infrastructure and configuration items
- Managing software and application components
- Performing impact and dependency analysis
- Exploring specific CMDB components:
- Virtualized environments
- Storage infrastructure
- End-user devices and workstations
API & notifications
- Introduction to the iTop API: integration and extensions
- Automating notifications:
- Setting up and managing alerts in iTop
- Using reminder rules to anticipate configuration-related actions
Importing data into iTop
- Key concepts for importing data
- Handling bulk imports
- Troubleshooting import issues
- Syncing data: import vs. synchronization
Understanding iTop’s data model
- Core concepts and structure
- Navigating and exploring the model
Managing organizations, locations, and contacts
- Structuring and maintaining business-related data
Auditing the database
- Techniques for auditing and ensuring data integrity
OQL
- Introduction, syntax, and definitions
- OQL vs. SQL: similarities and differences
- Running and testing OQL queries
Creating reports with iTop
- Different report generation methods
- Using the query phrasebook
- Excel reporting examples
- Working with SQL views in iTop
Data synchronization with iTop
- Synchronization principles and best practices
- Implementing data synchronization
- Troubleshooting synchronization issues
- Examples: syncing with OCS NG