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Since Combodo was created in 2010, the number of customers who trust us just keeps on growing. Look in the examples below for a case that looks like you. If you want to testify your experience please contact us.
Since 2013 AMA manages 21,000 CI and operates a 180-person service center for all user requests. The implementation of iTop contributed to obtaining the ISO 20000 and 27001 certifications. Since 2014, problem management and change is carried out using iTop. AMA is supported by ITOMIG, Combodo’s longterm German partner.
"Through its comprehensive approach that focuses on CMDB, the tool was able to convince not only the IT department but also the specialized department involved in decisions at AMA.
This new approach for AMA, starts with importing all assets into the tool and then building on this basis to develop the process, helped open internal debates on how to manage AMA assets in the future."
Gerhard Dyduch — Treasurer of ADV and head of IT, AMA
"We are using the most modern components and technologies in our datacenters. With the support of ITOMIG GmbH, we have managed to implement in a very short time our high demands concerning the mapping of our IT infrastrucure in iTop."
Luigi Tortora — Team Leader Infastructure Datacenter
Bechtle IT System House Mannheim is a subsidiary of Bechtle AG, specialized in providing IT engineering and IT services to medium-to-large companies in Germany.
In order to deliver a comprehensive set of IT Management and Support Services to a large client in the banking sector, Bechtle Mannheim decided to rely on the iTop ITSM solution. The company also called in the iTop certified partner ITOMIG to support them on this project.
“We had to adapt and customize a few objects in iTop to enable data exchange with the customer system. Overall, iTop provided the expected flexibility and was quick to integrate”
Markus Peter — Dispatching team Leader and Service Manager @ Bechtle Mannheim
Capgemini creates and delivers business and technology solutions that fit customer needs and provide the desired results. Capgemini uses iTop in-house to develop its outsourcing services.
The tool’s flexibility as well as its powerful data synchronisation interfaces from external sources allowed us to implement a CMDB that meets our needs entirely.
The collaboration with Combodo and their partner ITOMIG GmbH was very professional.
Jean-François BILGER — IT Security
Using iTop, we were able to build within weeks a production-capable prototype that exceeded, from its very first version on, large parts of the capabilities of our existing system. Thanks to the excellent support by ITOMIG GmbH and the cooperative way of working together, we were able to implement even complex requirements and to tailor the tool to our needs, without modifying core functionalities.
Melvin Zinngrebe — Product Owner Vending Machine Operation
Econocom is a European group specialised in businesses digital transformation.
With operations in 16 countries and more than 10,000 employees, Econocom covers the full range of digital businesses, including a service centre.
The project to rebuild their iTop instance within the outsourcing entity, which manages the infrastructures of Econocom’s customers on a shared basis, has enabled iTop to be turned into a bespoke, optimal platform at the heart of the service centre for a centralised management of multiple infrastructures.
We have a pool of staff, who receive tickets from different customers at the same time. So we have a single iTop with a global view of the business.
Our aim is to bring iTop skills and management in-house, with a dedicated team capable of developing its own customisations.
Quentin Ville — Project Manager and Manager of the 2IP_ITOP team
evosoft GmbH is a 100% subsidiary of Siemens AG and the competence center for horizontal and vertical product and system integration, from the field level up to the management level.
evosoft’s ALM department is providing Software-as-a-service for more than 25.000 users, who all work in software development. They deal with about 100 servers and 1.000 software instances worldwide, which need to be deployed, monitored and maintained efficiently.
“I am fan of the iTop audit rules as it is very helpful for data quality, which is a must if you want to rely on data.
Without ITOMIG we would not be at this position now. Working with the team is great, and we really like iTop.
Now that the CMDB is working and we have successfully implemented the change management process, why should we stop?”
Adrian Neumann — Change manager @evosoft GmbH
Service company and software publisher, Hardis uses the iTop CMBD function to document the infrastructure of its data centers and customers. This represents 7,000 CIs including 400 servers and 1,600 virtual machines, 350 items of network equipment, 7,000 contacts and 2,500 records in the knowledge base. The Hardis teams also use all other ITSM functions to manage more than 400 customers. Support teams manage 3,500 tickets on average per month.
« We were looking for a solution that could keep pace with our growth. We chose iTop because it’s scalable: it’s very easy to integrate new data.
In the event of an incident or maintenance operation on a server, we determine very quickly what applications, customers, contracts and people are affected, and so we can react in the most effective way. »
AZ — Service Level Manager, Hardis Group
"The decision for iTop was not particularily hard for MPG, as the product fullfilled all functional criteria and thus recieved high scores in the evaluation, and also was ahead of the field with regard to support costs. MPG was supported by ITOMIG GmbH from Böblingen, the German partner of the software’s vendor."
Otfried Köllhofer — Head of Division IT Infrastructure& Applications, MPG Generalverwaltung
Swiss company Netrics Basel AG markets BtoB connectivity and IT infrastructure solutions.
To boost its service quality and enhance the efficiency of its field technical teams, Netrics
decided to set up a configuration management database (CMDB) using iTop.
“iTop stands head and shoulders above the competition: we knew straight away that it was the right tool for us!
Not just because it offers a high degree of customisation, but also because it is an open-source solution”.
Thierry Prudat — Technical Manager, Netrics Basel AG,
Neurones-IT supports its customers throughout the development of their Information Systems and is active in all areas related to Infrastructures and Production Application Management. The Neurones-IT service center is operated using iTop with satellite instances among customers for automatic transfer of tickets.
Outsourcing company in Burgundy, Proxival uses iTop to manage all of the services provided to customers who are mainly SMBs. The Proxival teams use Helpdesk, CMDB and service catalogue functions for 3000 PCs and printers, 80 services, 1,500 contacts and 1,000 tickets per month.
Saint-Gobain uses the iTop helpdesk function for managing user requests for the distribution of application packages worldwide. This solution is used by all Saint-Gobain IT teams. The solution was implemented to replace a solution developed on the basis of Remedy ARS. Saint Gobain manages 200 requests per month.
After looking for an ITSM solution, our choice naturally went to iTop that, thanks to its high customization capacity, enabled us to implement - without any difficulty - all the specifities of our activity.
Besides, its APIs allowed us to import a large part of our history, which had been another decisive asset upon our final choice.
Karl Vernet — IT System Administrator
«I am very satisfied with the knowledge transfer in the iTop training of ITOMIG GmbH. The trainer was very experienced and managed to impart even very complex topics. We now use iTop in production.»
Torsten Noack — IT-Administration
