Manage the quality of services
Total Quality Control is not a new concern for the IT department but it rarely addressed systematically.
Expectations are always higher and resources more constrained. So it is important to adopt a continuous improvement initiative to avoid the subjectivity of the performance of services rendered.
ITOP offers tools to define a service catalog and quantify the activities of the IT team.
To go further, the iTop satisfaction surveys module shows the extent of user experience and so, to take a step back and measure the progress of an improvement process.
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