Evosoft GmbH, a Siemens AG subsidiary, successfully implemented the iTop ITSM solution, incorporating a comprehensive Configuration Management Database (CMDB) with the support of ITOMIG. This CMDB-driven approach has revolutionized software development support for over 25,000 users and has streamlined the management of 100 servers and 1,000 software instances.
“I am fan of the audit rules as it is very helpful for data quality, which is a must if you want to rely on data.” Adrian Neumann, Change manager @ evosoft GmbH
The challenge
Faced with outdated asset management systems, Evosoft needed a robust CMDB to support its critical software projects. The integration of a fully customizable, ITIL-compliant ITSM solution that included a CMDB was essential. It helped automate processes and enhance change management, achieving higher quality and cost-efficiency.
CMDB solution
With ITOMIG’s expertise, Evosoft adopted the iTop ITSM solution, which includes a cutting-edge CMDB. This was instrumental in moving from outdated methods to a modern, automated system. Consequently, this greatly enhanced asset management and fosterd effective team collaboration.
The benefits
Adrian Neumann, Change Manager at Evosoft, lauded the CMDB for its pivotal role in improving data quality and process efficiency. Its flexibility allowed for significant customizations and adaptations to Evosoft’s specific needs. Consequently, it reduced deployment efforts and enabled scalable operations without financial strain.
