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[INFOGRAPHY] iTop, the open source ITSM solution supported by its users

May 17, 2022

Infographic presenting iTop, the open-source ITSM solution: used in 164 countries, 48,000 downloads in 2021 and 587,000 since 2009. Highlights dynamic community with 10,000 members, 55 contributors and 573 GitHub stars. Features include helpdesk, problem management, CMDB, change management, impact analysis, service catalog and SLA management. Supported by publisher with 7-day implementation time, one major release per year, 74 extensions, 16 languages and 2-hour upgrade process. Shows that 70% of custom projects reuse existing iTop features, 60% of contributors use the product daily, and user satisfaction averages 4.7/5 for 13 years.

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