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iTop Designer training

Shape iTop to fit your needs.

Course objectives.

  • Customize iTop’s data model

  • Adapt workflows to your processes

  • Improve menu clarity and usability

  • Provide dashboards tailored to how you work

  • Introduction to the portal

calendar

Next session(s)

Every month
in-person

In-person

1.5 consecutive days on your premises

remote

Online

4 live sessions (2 hours each) + 4 hours of individual exercises

localisation

Language

French, English
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Description.

This course is designed for those already familiar with iTop, ideally after completing the CMDB and/or ITSM training.

In just 1.5 days, you’ll learn how to customize iTop to match your specific needs such as:

  • Update the data model
  • Adapt workflows
  • Tweak screen layouts
  • Manage data access based on user permissions

We combine theory with practice: 30% of the course is dedicated to real hands-on exercises, such as creating a new object class and adjusting a ticket’s lifecycle.

By the end, you’ll be equipped to make iTop truly your own.

How it works.

teaching-method

Teaching method

  • 70% theory to build solid foundations
  • 30% hands-on practice to turn knowledge into skills
target-audience

Target audience

  • iTop Administrators
  • Process Managers
  • ITSM Designers
prerequisites

Prerequisites

  • Completion of iTop CMDB and/or ITSM training

Detailed program.

Introduction to iTop

  • Overview of iTop concepts

  • Designer usability and navigation

Designer overview

  • Key principles and features

  • Instance management and production deployment

Customizing the data model

  • Using the customization toolbox
  • Creating object classes
  • Creating and modifying attributes
  • Managing relationships

Control how data is displayed

  • Add and edit menus

  • Create new dashboards

  • Customize the look and feel of the user interface

Managing impact analysis

  • Defining and setting up impact analysis rules
  • Handling redundant environments

Adapting workflows

  • Managing lifecycle processes

Configure and use timers

  • Create timers

  • Create timer thresholds

Drive automated actions

  • Automatic actions on thresholds

  • Automatic actions on transitions

Managing user groups

  • Create new user profiles

  • Manage permissions and data access in the portal

Introduction to portal customization

  • Overview of the portal’s key concepts

  • Scopes