Master best iTop practices
and key concepts with
expert-led training.
Implement an efficient service desk with iTop.
Next session(s)
In-person
Online
Language
You’ll learn how to administer iTop, manage users, set up a Helpdesk, define a service catalog, and utilize the ITSM modules (incidents, requests, problems, changes). You’ll also gain the skills to track, measure, and communicate support activities effectively.
The training combines theory and practical exercises (30%), with real-world scenarios like managing an incident ticket from creation (via email or the portal) to resolution.
Master the essentials of iTop administration and CMDB.
You’ll learn how to handle everyday tasks in iTop: user management, setting up notifications, defining audit rules, using CMDB modules, syncing and pooling external data, performing impact analysis, and more.
With a balance of theory and practice (30% hands-on exercises), you’ll quickly build the skills you need. Practical exercises include real-world scenarios, such as modeling an entire application chain, from hardware to business processes, linked with applications and users.
By the end of the training, you’ll have all the skills you need to confidently administer iTop and operate a reliable, efficient CMDB.
Next session(s)
In-person
Online
Language
Master ITSM and CMDB in one comprehensive program.
This course is designed for professionals who want to harness the full potential of iTop, combining the power of ITSM to manage and deliver services, and CMDB to model and track your IT environment.
Throughout this course, you’ll learn how to:
- Navigate and customize iTop’s interface and architecture
- Create a comprehensive service catalog and handle incidents and requests
- Use the CMDB to map your entire IT ecosystem and ensure data consistency
- Import and synchronize data, and automate workflows
- Build insightful queries and leverage advanced reporting tools
Next session(s)
In-person
Online
Language
Shape iTop to fit your needs.
Next session(s)
In-person
Online
Language
In just 2 days, you’ll learn how to customize iTop to match your specific needs: update the data model, adapt workflows, and tweak screen layouts.
We mix theory with hands-on practice, 30% of the course is dedicated to real-world exercises like creating a server cluster or adjusting a ticket lifecycle.
By the end, you’ll be equipped to make iTop truly your own.
Master advanced iTop customization
with PHP and ITSM Designer.
Next session(s)
Online
Plus