iTop Designer training
Shape iTop to fit your needs.
Course objectives.
- Customize iTop’s data model to reflect your reality
- Adjust iTop behaviour in line with your processes
- Tailor how data is displayed for improved clarity and usability
Next session(s)
Every month
In-person
1.5 consecutive days on your premises
Online
4 live sessions (2 hours each) + 4 hours of individual exercises
Language
French, English
Description.
This course is designed for those already familiar with iTop, ideally after completing the CMDB or ITSM training.
In just 1.5 days, you’ll learn how to customize iTop to match your specific needs: update the data model, adapt workflows, and tweak screen layouts.
We mix theory with hands-on practice, 30% of the course is dedicated to real-world exercises like creating a server cluster or adjusting a ticket lifecycle.
By the end, you’ll be equipped to make iTop truly your own.
How it works.
Teaching method
- 70% theory to build solid foundations
- 30% hands-on practice to turn knowledge into skills
Target audience
- iTop Administrators
- Process Managers
- ITSM Designers
Prerequisites
- Completion of iTop CMDB or ITSM training
- Knowledge of PHP, OQL and XML
Detailed program.
Introduction to iTop
- Overview of iTop’s customization capabilities
Using the ITSM Designer
- Key principles and functionality
- Managing instances and production deployment
Adapting the data model
- Using the customization toolbox
- Creating object classes
- Creating/modifying attributes
- Managing relationships
Personalizing data presentation
- Adding and modifying menus
- Creating new dashboards
- Changing the user interface look
Managing impact analysis
- Defining and setting up impact analysis rules
- Handling redundant environments
Adapting workflows
- Managing lifecycle processes
- Setting up stopwatches
Managing user groups
- Creating new user profiles and updating the database