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offers & services

Unlock the
full potential of iTop.

Unlock a broader range of features, personalized support from our experts,
and exclusive early access to all new releases.

Why subscribe.

why-subscribe-1

Never alone

Expert guidance is on hand – iTop support is included in the price.
Why subscribe 2

The best of iTop

Each subscription level comes with a bundle of additional features.
Why subscribe 3

The Combodo Guarantee

Editor-backed services to ensure the longevity of your environment and exclusive early access to all our releases.
Why subscribe 4

100%
Tailored to You

iTop Designer, our low-code customization tool lets you make iTop your own.
Our offers

We've got you covered,
whatever your requirements.

Community.

Professional.

Enterprise.

Service management

Standard
Operational
Industrial

Service level

Support, upgrade assistance, designer access (our low code customization tool), trainings and variable quotas (database, number of available environments, backups…).
Bronze or Silver
Silver or Gold

SaaS available

Available On-premise

Integrated ITIL Process Management

Service catalog management, requests, incidents, problems, and change management, user portal.

Configurable CMDB

Data synchronization engine, impact analysis, audit and integrity control, asset management.

Standard integration

CSV and Excel import/export, data synchronization engine, REST/JSON API, Webhooks.

Standard Service Management Features

SLA calculation, ticket creation via email, business hours & holiday management, pre-configured response templates, simple approval rules, notifications, dashboards.
Optional

Advanced Service Management Features

Time tracking, satisfaction surveys, advanced approval rules, procedure catalog, team OLAs, VIP request management.

Automation

Automatic creation of pre-configured objects, automatic ticket closure, automated ticket assignment, reminder management, recurring object configuration.

Industrialized service management

Bulk event management, advanced FAQ management and integration, department silos (data separation between departments), global request management, data sharing between organizations (read-only access).

Software Development & Release Management

IP Address Space Management (TeemIP)

Optional

Datacenter Management

Optional
Advanced
Advanced

Designer Pro

Graphical customization of processes, profiles, UI, CMDB, and user portal.

Designer Developer

Code and method editing for complex process automation, multi-portal customization.
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Contact us
Contact us
Our services

Transform your IT
with service levels included
in our fee-based subscriptions.

Ready to unlock your IT potential? Our support services are designed to help you turn your IT challenges into opportunities for growth and efficiency. Whether you’re looking to fine-tune your systems or build solutions that evolve with your business, we’re here to guide you through every step, ensuring lasting results.

A dedicated customer
relationship management team

With iTop SaaS, a dedicated iTop expert will help you every step of the way, with an emphasis on your onboarding journey.

High service availability

We commit to a high level of availability of our services, at 99.3%.

Always up-to-date and secure

iTop SaaS platforms are upgraded regularly to ensure you always remain up-to-date. We perform regular security audits because your security is our main priority. Patches are deployed on our SaaS platforms as soon as security breaches are fixed.
Learn more about security

A full team of engineers to help you

Our support team is made up of Combodo engineers who are all based in France.
Their mission is to guarantee your satisfaction by ensuring that itop runs smoothly within your company.
They will assist you in using itop and will be able to resolve your complex incidents, thanks to their collaboration with our R&D team.
They will also guide you through your migrations.

Unlock the full potential
of your IT transformation

Turn your IT management into a strategic advantage with bespoke consultancy. Our experts can either manage your projects from end to end or support your teams with tailored recommendations based on iTop best practices and our consultants’ deep expertise, ensuring your solutions meet your needs and your investment is fully maximized.

Accelerate your IT success

We work with you to make sure deployment and uptake go smoothly, so that you can enjoy our well-designed, comprehensive solution ASAP – plus faster time-to-value and long-term growth.

Master best practices and key concepts with expert-led training

Our experts provide courses on iTop’s CMDB, ITSM or customization capabilities. New sessions are created every month.
View next sessions

Contact our sales team.

Ready to take the next step? Reach out to our experts to discuss how we can tailor
our services to your business needs. We’re here to help!
Contact us