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iTop Community Meetup 2026

Thursday, November 26, 2026 · The Paris Aquarium

10 years, 10 Meetups. One community.

For 10 years, the iTop Community Meetup has brought together the people who make iTop what it is today: users, partners, experts and the Combodo team.

For this 10th edition, we invite you to take a step back, share concrete experiences and explore the evolution of ITSM and iTop.

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Why attend?

A day to explore iTop from every angle

Understand

Discover the evolution of iTop, its roadmap and its future direction.

Get inspired

Hear concrete experiences and lessons learned from organizations using iTop.

Explore

Discover current and future applications in ITSM.

Connect

Meet the users, partners, experts and teams who make the iTop community thrive.

Take a step back

Gain perspective on IT governance, cybersecurity, digital sovereignty and the challenges facing IT organizations as they transform.

REGISTER NOW

Programme

A shared vision

A morning dedicated to the evolution of iTop, its future perspectives and the experiences of those who use it every day.

09:00 – 09:30

Welcome & Breakfast

A chance to reconnect with the community over coffee before the day gets underway.

09:30 – 09:45

Keynote 

Erwan Taloc – President, Combodo

Vision, ambitions and key strategic directions for iTop and its community.

09:45 – 10:15

iTop Roadmap

Delphine Coille – Product Manager, Combodo

An overview of the platform’s evolution and its key functional and technological directions.

10:15 – 10:35

10 Years of iTop Community Meetups: A Community in Motion

Alain Maffet & Léonie Uchiyama – Combodo

Ten years of meetings, conversations and evolution within the iTop community. A look back at the history of the iTop Community Meetup, its purpose and how it has evolved over the years.

10:35 – 11:05

Break

11:05 – 11:35

Customer Experience — iTop at the Heart of an Interconnected IT Environment

Cyril Duvaux – Digital Acceleration Information System Service Manager – Laboratoires Pierre Fabre

Discover how iTop fits into a complex and interconnected information system and becomes a central platform for IT teams.

11:35 – 12:15

iTop in AI and AI in iTop

Delphine Coille & Benjamin Planque – Product Manager & Product Owner Combodo

Artificial intelligence in iTop: what is already concrete, new use cases and what lies ahead.

12:15 – 14:00

Lunch & Community Networking

An opportunity to continue the conversation, share experiences and meet other members of the iTop ecosystem.

14:00 – 14:30 · Joint Plenary

How impact analysis saves you time… and money

Erwan Taloc – President, Combodo

A joint session for both tracks exploring how understanding dependencies between IT system components can help anticipate the consequences of a change, incident or failure.

Afternoon: Choose Your Track

Two complementary tracks

From 2:30 PM onwards, the iTop Community Meetup offers two tracks to explore different aspects of using iTop in greater depth.

Track 1

IT Governance & Control

For CIOs, IT managers and professionals looking to gain a broader perspective on their information system.

How can reliable, shared knowledge of your IT environment help you make better decisions, improve security and support organizational change?

14:35 – 15:05

Customer Experience — How Can iTop Help You Improve IT Governance?

Estelle Davery & Antoine Prata – Eau du Ponant

Discover how iTop can help organizations better manage service criticality, service continuity and IT system knowledge in a context where digital sovereignty and data governance are major challenges.

15:10 – 15:30

Refreshment Break

 

15:35 – 16:05

Customer Experience — iTop at Scale: Governing a Shared ITSM Platform Across Diverse Business Needs

Arnaud Antonelli – Université de Lorraine

Discover how iTop can support diverse business needs at scale while helping organizations harmonize practices, structure services and maintain control over their IT environment.

16:10 – 16:40

Cybersecurity

Benjamin Planque, Product Owner Combodo

A session exploring vulnerability management and the role of IT system knowledge in managing cybersecurity risks.

Track 2

Technical Expertise & Hands-On Practice

For iTop experts, administrators, integrators and technical professionals.

How can you make the most of iTop’s capabilities, integrate it into your ecosystem and evolve your platform over time?

14:35 – 15:05

Demonstration – Unlock the Full Power of the CMDB

Alexandre Zana – Pre-Sales Engineer Combodo

A hands-on demonstration showing how to leverage CMDB data, including impact analysis and audits.

15:10 – 15:30

Refreshment Break

 

15:35 – 16:05

Customer Experience — iTop at Scale: Customization, DevOps and Enterprise Architectures

Dennis Lassiter – CEO, bytesquare GmbH

DevOps, security and maintainability: lessons learned from operating and industrializing an iTop platform in a complex environment.

16:10 – 16:40

Customer Experience — The CMDB at the Heart of IT Support

Emre Toker & Benoit Roussel – Grand Frais IT

How can monitoring tools be connected to iTop and alerts turned into operational actions?

16:45 – 17:00

Closing remarks followed by a visit to the aquarium

10 years Edition

 

 

The iTop Community Meetup will take place at the Paris Aquarium.

 

5 Avenue Albert de Mun, 75016 Paris.

Metro: Line 9 – Iéna (approximately 2–3 minutes on foot); Lines 6 and 9 – Trocadéro (approximately 6 minutes on foot).